Saurabh Kumar
Technical Product Owner | Product Management | Technical Business Analyst | Agile Methodologies
Gurgaon, India |
📧-| ☎️- | LinkedIn Profile
SUMMARY
Experienced and results-driven Technical Product Owner with over 7+ years of expertise in regulatory compliance, product management, and
Agile methodologies. Proven ability to align business objectives with technical execution, optimizing workflows and enhancing customer
satisfaction across high-impact domains.
KEY ACHIEVEMENTS
Regulatory Innovation
Process Optimization
Designed and implemented scalable REST APIs that enhanced
compliance workflows and reduced processing times by 20%.
Streamlined incident tracking workflows with a custom-built
tool, improving communication efficiency by 30%.
Agile Leadership
Cross-Functional Collaboration
Successfully executed over 50 user stories across sprints with zero
delays, delivering high-priority features aligned with business needs.
Chaired governance meetings to align business and IT strategies,
achieving a 25% increase in feature delivery efficiency.
Technical Skills
➔
➔
REST APIs
Data Pipelines
➔
UML
➔
Agile Methodologies
➔
MS Project
➔
SQL
➔
Product Lifecycle Management
➔
PostgreSQL
➔
Jira
➔
Power BI
➔
User Stories
➔
Postman
➔
Confluence
➔
Microsoft Visio
➔
UAT
➔
Tableau
➔
Scrum
➔
Sprint Planning
➔
Requirement Analysis
➔
Data Analysis
EXPERIENCE
Lead Business Consultant
Gurgaon, India
Kellton
01/2025-Present
Middle System Analyst
Gurgaon, India
• Spearheaded end-to-end product ownership of the Hardee’s Super-App, driving feature enhancements and optimizations across ordering,
customization, loyalty, and checkout journeys.
• Defined and delivered use cases for dynamic personalization using Sitecore and Treasure Data CDP to boost engagement and conversions on
homepage, PLP, and gamification modules.
• Collaborate cross-functionally with UX, QA, CMS, and DevOps teams to redesign the product customization flow, improving usability and
reducing cart abandonment.
• Conducted detailed impact and functional analysis for high-traffic features including nutritional info access, T&Cs visibility, and beverage
menu integrity.
• Ensured CMS (Magento) integration for real-time product display and customization logic, supporting scalable updates across multiple
countries.
• Led backlog grooming, story creation, and sprint planning aligned with Agile best practices to ensure timely and high-quality releases.
• Managed production issues across environments (QA, UAT, Prod), ensuring quick resolution and minimal disruption to business-critical user
journeys.
Unlimit
•
•
•
•
•
03/2024 - 01/2025
Defined and maintained the product backlog, ensuring alignment with business goals and customer needs.
Designed and deployed scalable data solutions for payment workflows using REST APIs, achieving a 20% efficiency improvement.
Authored comprehensive documentation to support integrations with compliance standards such as TARGET and SWIFT.
Led sprint planning sessions and prioritized backlog items to meet strict regulatory timelines.
Streamlined partner profile updates with KYC and Salesforce applications, reducing update processing time by 25% and improving data
accuracy by 30%.
• Spearheaded the management of a payment-related backlog while defining over 50 user stories, and facilitating sprint planning sessions that
led to the successful delivery of enhancements with zero delays in timelines.
• Facilitated workshops, meetings, and interviews with key stakeholders to identify pain points, define business needs, and prioritize
payment-related features and enhancements.
• Analyzed existing payment workflows, identifying inefficiencies and recommending process improvements to streamline payment
reconciliation, reporting, and transaction authorization processes.
• Collaborated with cross-functional teams to design and implement process optimizations that resulted in a 20% reduction in transaction
processing time and improved customer experience.
• Partnered with the project management office (PMO) to prioritize and deliver enhancements to the payment system roadmap on time and
within budget
Product Manager/ Senior Business Analyst
Neuronimbus
Gurgaon, India
11/2022 - 03/2024
• Spearheaded product lifecycle management in a regulatory environment, achieving a 40% reduction in testing time with standardized UAT
templates.
• Enhanced stakeholder alignment through effective communication of regulatory requirements and project goals.
• Managed Jira backlogs, ensuring features were delivered adhering to international compliance standards.
IT Business Analyst
Syven Global Services
Noida, India
09/2021 - 10/2022
• Conducted requirement-gathering workshops, aligning project goals with regulatory guidelines for clinical and pharmaceutical applications.
• Documented workflows and user stories in Confluence, improving team understanding of submission processes by 30%.
• Implemented risk management strategies to address compliance challenges, reducing feedback resolution times by 15%.
Product Manager
Caleedo
Gurgaon, India
04/2020 - 08/2021
• Spearheaded cross-functional team efforts that resulted in a 25% increase in product feature releases, leveraging agile
methodologies and continuous integration tools to enhance the delivery pipeline.
• Facilitated agile product development processes, accelerating market time and customer feedback responsiveness.
• Defined and monitored key performance indicators for product success, implementing adjustments based on data-driven insights.
• Coordinated with marketing and sales teams to develop effective GTM strategies, increasing product visibility and adoption.
• Created end-user training manuals for 80= employees.
• Elevated to Product Manager from Business Analyst after 12 months because of significant achievements.
• Managed product lifecycle management tools to optimize feature releases and track customer feedback metrics, improving user satisfaction
by 30%.
• Managed backend operations, creating a knowledge base and self-service portal that increased support productivity by 93%
Process Associate
Genpact
Hyderabad, India
10/2017 - 03/2020
• Collaborated with cross-functional teams to identify root causes and implement preventive measures.
• Led the development and adoption of a real-time incident tracking tool, resulting in a 30% improvement in communication during major
incidents.
• Implemented an incident prioritization framework, reducing average resolution time by 25%.
• Managed to create post-incident reports and root cause analysis (RCA), helping teams prevent recurrence and improve service reliability.
• Defined incident escalation paths and streamlined communication protocols, ensuring rapid incident resolution.
• Spearheaded workflow optimization initiatives, achieving a 15% increase in process efficiency by utilizing data analysis and business
process management tools.
EDUCATION
Master of Computer Science
Guru Gobind Singh Indraprastha University
Bachelor Of Computer Science
PANJAB UNIVERSITY
Professional Attributes
•
•
•
•
Strong problem-solving and analytical abilities.
Excellent communication skills for global, cross-functional team collaboration.
Proven ability to align technical solutions with long-term business objectives.
Focused on driving regulatory innovation and enhancing compliance-driven processes.
New Delhi, India
08/2014 - 05/2017
Chandigarh, India
08/2010 - 05/2014
