Saurabh Kumar

Experienced and results-driven Technical Product Owner with over 7+ years of expertise in regulatory compliance, product management, and

Agile methodologies. Proven ability to align business objectives with technical execution, optimizing workflows and enhancing customer

satisfaction across high-impact domains.

EXPERIENCE

Lead Business Consultant

• Spearheaded end-to-end product ownership of the Hardee’s Super-App, driving feature enhancements and optimisations across ordering, customisation, loyalty, and checkout journeys.
• Defined and delivered use cases for dynamic personalisation using Site-core and Treasure Data CDP to boost engagement and conversions on
• homepage, PLP, and gamification modules.
• Collaborate cross-functionally with UX, QA, CMS, and DevOps teams to redesign the product customisation flow, improving usability and reducing cart abandonment.
• Conducted detailed impact and functional analysis for high-traffic features including nutritional info access, T&Cs visibility, and beverage menu integrity.
• Led backlog grooming, story creation, and sprint planning aligned with Agile best practices to ensure timely and high-quality releases.
• Managed production issues across environments (QA, UAT, Prod), ensuring quick resolution and minimal disruption to business-critical user journeys.

Middle System Analyst

• Defined and maintained the product backlog, ensuring alignment with business goals and customer needs.
• Designed and deployed scalable data solutions for payment workflows using REST APIs, achieving a 20% efficiency improvement.
• Streamlined partner profile updates with KYC and Salesforce applications, reducing update processing time by 25% and improving data accuracy by 30%.
• Spearheaded the management of a payment-related backlog while defining over 50 user stories, and facilitating sprint planning sessions that led to the successful delivery of enhancements with zero delays in timelines.
• Facilitated workshops, meetings, and interviews with key stakeholders to identify pain points, define business needs, and prioritise payment-related features and enhancements.

Product Manager/ Senior Business Analyst

• Spearheaded product lifecycle management in a regulatory environment, achieving a 40% reduction in testing time with standardised UAT templates.
• Enhanced stakeholder alignment through effective communication of regulatory requirements and project goals.
• Managed Jira backlogs, ensuring features were delivered adhering to international compliance standards.

IT Business Analyst

• Conducted requirement-gathering workshops, aligning project goals with regulatory guidelines for clinical and pharmaceutical applications.
• Documented workflows and user stories in Confluence, improving team understanding of submission processes by 30%.
• Implemented risk management strategies to address compliance challenges, reducing feedback resolution times by 15%.

Product Manager

• methodologies and continuous integration tools to enhance the delivery pipeline.
• Facilitated agile product development processes, accelerating market time and customer feedback responsiveness.
• Defined and monitored key performance indicators for product success, implementing adjustments based on data-driven insights.
• Coordinated with marketing and sales teams to develop effective GTM strategies, increasing product visibility and adoption.
• Created end-user training manuals for 80= employees.
• Elevated to Product Manager from Business Analyst after 12 months because of significant achievements.
• Managed product lifecycle management tools to optimise feature releases and track customer feedback metrics, improving user satisfaction by 30%.