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SAURABH CHANDRA
Summary:
A Tech Support Executive with 3+ years of experience in providing technical
assistance.
Skilled in troubleshooting and resolving technical Issues.A self-motivated and
resourceful team player who can work independently and collaboratively in a
remote environment.
Work Experience:
Eye-Q Vision Pvt. Ltd. : — I.T Executive
February 2019 - October 2019 (9 months)
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Responded to Staff inquiries via email, chat, phone.
Resolved technical issues related to software installation,
configuration, functionality, and performance.
Troubleshoot and resolve issues related to network connectivity and
device settings
Generated and Managed reports.
Managed Cisco Meraki Firewall.
Procured IT Hardware and co-ordinated with IT Vendors
Managed Wordpress based Intranet Portal.
Participated in weekly team meetings and training sessions to share best
practices and learn new skills.
V3 Soft Solutions Pvt. Ltd.: — Tech Support Executive
May 2014 - March 2017 (2 years 11 months)
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Provided technical support to customers using Windows, Android devices.
Troubleshooting and resolving issues related to Biometric Identification
Devices, Laptops.
Used remote desktop software(Anydesk,Teamviewer,Ammyy Admin) to assist
customers with complex problems
Documented customer interactions and solutions using Google Docs and
Sheets.
Maintained a high level of professionalism and empathy while dealing with
frustrated and angry customers.
EDUCATION
Indian Institute Of Technology (IIT)Madras —BS Degree in DATA
SCIENCE AND AI
Exp 2025
Certifications:
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Google Cloud Computing Foundation (NPTEL – IIT Kharagpur)
Introduction to Internet Of Things (NPTEL-IIT Kharagpur)
Innovation & IT Management(IIM Bangalore)
Certified Enrollment Agency Supervisor(SIFY)
Certification in Computer Concepts (NIELIT)
