Satvinder Nagra

Satvinder Nagra 7038 Justine Drive, Mississauga, ON L4T 1M- |-PMP, CACCF, ITIL 4, Certified Scrum Master SUMMARY Results-driven Client Success & Operations Manager with over 15 years’ experience in marketing, healthcare, nonprofit, and defense sectors. Proven ability to streamline internal operations, lead client onboarding, and manage cross-functional teams in fast-paced, remote-first environments. Skilled in optimizing workflows, managing digital projects, and maintaining strong client relationships. Known for precision, initiative, and aligning operations with strategic goals. CORE SKILLS       Client Success & Account Management Project & Operations Management Digital Marketing Coordination SOP Development & Process Optimization Team Coordination (Freelancers & Contractors) Tools: Google Workspace, Hubstaff, WordPress, Figma, Canva, Trello, Jira RELEVANT EXPERIENCE Operations & Project Manager – Sahaita Foundation Remote | Nonprofit Marketing & Community Campaigns | 2011–Present     Oversaw end-to-end digital campaigns and donor engagement, improving retention by 30%. Led onboarding and support for 50+ volunteers and contractors across marketing and outreach projects. Standardized intake procedures and documentation, streamlining program launch timelines by 40%. Built SOPs for marketing workflows including content approvals, social media posting, and email campaigns. Event & Project Coordinator – Punjabi Community Health Services Brampton, ON |-     Managed 20+ wellness campaigns including digital promotion, virtual event logistics, and post-event surveys. Supported intake and follow-up communication with service users, improving engagement rates. Collaborated with design and development contractors to deliver timely marketing assets. Acted as point of contact between external partners, clients, and internal delivery team. Rehabilitation Support Worker – Bartimaeus Rehabilitation Services Inc. Mississauga, ON |-    Coordinated care plans and progress reports for clients, working closely with external stakeholders and therapists. Maintained accurate case records and scheduled care sessions using cloud-based tools. Contributed to internal workflow improvements by documenting procedures and feedback loops. Commander, Engineering & HR – Indian Navy India | 20+ years    Directed multi-million dollar projects and cross-functional teams, including digital modernization initiatives. Built recruitment, onboarding, and training systems for engineering and operations staff. Delivered performance optimization plans and training programs across departments. EDUCATION & CERTIFICATIONS      Graduate Certificate, Addictions & Mental Health – Fanshawe College (2023) Certified Project Management Professional (PMP) – PMI Certified Scrum Master (CSM) – Scrum Alliance Canadian Certified Addiction Counsellor (CACCF) Bachelor’s Degree in Engineering, Naval Academy (India) ADDITIONAL DETAILS     Availability: Hourly Contract | Remote | CMT-aligned hours Languages: English, Hindi, Punjabi Bonus: Healthcare, Community Service, and Digital Operations Experience Tech-Savvy: Experienced with remote tools, CRM systems, and collaboration software