Satvinder Nagra

I am an experienced Client Success and Operations Manager with over 15 years of expertise driving operational excellence, enhancing client engagement, and leading cross-functional teams within fast-paced service industries. My background spans digital marketing, healthcare, nonprofit leadership, and defense, each contributing to my unique ability to manage complexity, build efficient systems, and foster lasting client relationships.

I specialize in helping marketing agencies and mission-driven organizations streamline their internal operations while delivering exceptional client experiences. As someone who has served in both strategic and executional roles, I bring a structured, process-driven approach to managing onboarding, timelines, communication, and deliverables across distributed teams.

I have successfully overseen the onboarding of clients, managed project timelines, implemented SOPs, and improved collaboration between internal teams and external contractors. My time as an Event & Project Coordinator and Operations Lead in nonprofit and healthcare settings taught me how to balance big-picture thinking with hands-on execution. Whether it’s handling inbound inquiries, qualifying leads, coordinating calendars, or keeping deliverables on track, I bring a calm, solutions-focused approach.

Technology is second nature to me. I’m proficient in tools such as Google Workspace, Hubstaff, Trello, WordPress, Figma, and Canva—ensuring I can easily plug into your remote-first environment. I'm also comfortable managing remote teams, creating documentation, improving workflows, and maintaining clean systems for communication and project tracking.

In my earlier career as a Commander in the Indian Navy, I honed leadership, operational discipline, and crisis management skills I now apply to navigating client needs, improving internal systems, and ensuring accountability within high-performance teams.

I’m excited about the opportunity to work closely with a visionary CEO and a growing agency like Inizio. I thrive in environments where innovation, ownership, and efficiency are valued, and I’m eager to contribute to your mission of helping service-based businesses and dental practices scale with precision and purpose.

If you're looking for a self-starter who combines client empathy, process optimization, and marketing operations know-how, I’d love to bring my experience to your team.