Sathish Kumar

 Sathish Kumar S No.14 Perumal Koil St New Perungalathur Chennai – 600063 HP-- Objective Works closely and effectively with all levels of management to satisfy project and productivity requirements, Offers logical, forthright thinking and able to provide effective solutions to solve difficult problems. Seeking a position to utilize my skills and abilities in the Engineering that offers security and professional growth while being resourceful, innovative and flexible. Professional Qualificaion: Jeppiaar Engineering College Bachelors in InformationTechnology With First Class Academic Qualification: St .Mary s Matriculation Higher Secondary school(HRSC) With First Class St .Marys Matriculation Higher Secondary school (SSLC) With First Class Software Proficiency Languages : C,JAVA Designing tools: HTML Packages: MS Office, MS Excel, MS Outlook Operating system : Windows XP,Vista,Windows 7 IT Infrastructure: configure the MS Outlook Email System and IBM lotus notes Configure and backup user data from lotus notes email for new users and existing users. Configuring scopia and webex meeting for the VVips Professional Experience: Company Name : Technosoft Global Services Client – Lennox India Technology Centre Designation : IT SUPPORT ANALYST (LEVEL 2 SUPPORT) Employment Dates : JUNE 20118 to Present Roles And Responsibilities Provide Support to the level 1 team members. Deployment of new PC/laptops. Troubleshooting mobile phone issues (Ranging from email set-up to phone faults) Archiving terminated users AD account and Exchange Mailbox Troubleshooting Microsoft Office Professional 2010/ office 365 application issues Set-up and maintaining Folder Membership groups in AD. Troubleshooting Microsoft Exchange Server 2003 and Outlook 2010 & Office 360 client problems. Following up on old logged calls Installing and troubleshooting  Junos pulse VPN issues Creation of AD users and contacts. Installing approved software. Sending outage notices to affected staff. Troubleshooting Microsoft Application, windows 7 and all other application as per the user request Break/Fix support of desktop and printing issues Configuring and setting outlook client on user ‘s laptop Updating and creation of Clio ticket on behalf of users request Creating ,updating and troubleshooting the meeting rooms Monitoring network issue on SolarWinds Supporting other applications like SAP,SDLC, Entrust, connected backup pc so on. Company Name: Square Innovation Pte Ltd – Singapore Client : DANONE ASIA PACIFIC HOLDINGS LTD Designation : IT SUPPORT ENGINEER(LEVEL 2 SUPPORT) Employment Dates : March 2015 to June 2017 Roles And Responsibilities Provide Support to the level 1 team members. Deployment of new PC/laptops. Troubleshooting mobile phone issues (Ranging from email set-up to phone faults) Archiving terminated users AD account and Exchange Mailbox Troubleshooting Microsoft Office Professional 2010/ office 365 application issues Set-up and maintaining Folder Membership groups in AD. Troubleshooting Microsoft Exchange Server 2003 and Outlook- client problems. Following up on old logged calls Installing and troubleshooting  Junos pulse VPN issues Creation of AD users and contacts. Installing approved software. Troubleshooting VPN,SAP for the VVIP users. Sending outage notices to affected staff. Troubleshooting Microsoft Application, windows 7 and all other application as per the user request Break/Fix support of desktop and printing issues Configuring and setting Lotus notes client on user ‘s laptop Updating and creation of Clio ticket on behalf of users request Creating ,updating and troublehooting the meeting rooms Creating webex account and scopia for our existing users Updating ipads for all the meeting rooms Company Name : Square Innovations Pte Ltd – Singapore Client : Great Eastern Life Insurance\KK Hospital Designation : IT Help Desk Support and Deployment Lead Employment Dates :June 2014 to Feb 2015 Roles And Responsibilities Configure network problems and troubleshoot connectivity for voice and data line. Setup new equipment for new asset replacement and replacing old asset for disposition. Receiving assets, moving equipment within a site, staging equipment for build/image activity. Provide technical support to clients as part of pre-deployment asset discovery, Executing the replacement activity, updating the asset management system to reflect the activity and preparing the replaced asset for disposition. Manage and supervised a small team of 4 to PC specialists and assisting in onsite work installation. Provide technical training to clients on hardware and software application usage. Administer all workstation related issues including HW/SW set-up and configuration. Maintain a high standard of excellence. Organized and managed procedures set by management and support. Asset documentation and direct support to users after the conversion/installation. Provide relocation service for banking facilities including de-install and re-install 500 end user PCs, 200 workstation/portables, and 30 network printers. Asset documentation and direct support to users after the re-installation. Replace and upgrade existing workstation hardware by replacing video cards, splitter cards, and printer cables. Upgrade to new workstations and migrate all data and software to the new systems. Test and confirm all new workstation are functioning properly. Provide end user support after migration Handle the IT Clients TBEC AND SEAB : Installing and Configuring Printers and Software Updation STATCHIPS : Unmounted the Switches, Routers, Firewalls from Satyam to GDC, Taisen NTU - Deployment Specialist ,Configuring microsoft outlook and helpdesk support Ventarr Solutions Pvt Ltd Jan 2012 – April 2014 Designation – Team Lead cum Business Development Executive Process : *Diabetes Campaign (US) * Energy Services Campaign (UK) *Australian Process Key Responsibilities: •Interacting with the client to understand the project and finalize its scope. •Estimation, design and development of various campaigns •Strong organisational and time management skills  •Good communication and leadership skills  •Ability to work within a team and work well under pressure  •Ability to drive resolution, meet deadlines and goals and multitask  Alsta Infotech(Parent Company of Ventaar Solutions Pvt Ltd) June 2011 – Dec 2011 Designation - Senior Process Executive Process : Education and Career Advisor Key Responsibilities: •Higher Education Websites •Verifying Students Eligibility for registration •Helping the Prospects in furthering their higher education •Working with web for the education websites •Check whether the prospects is registered for a class on their degree programs •Taking conference call with school representatives •Updating and maintaining call records on daily basis Nittany Technologies March 2010 - Feb 2011 Designation : Process Executive Process : Artworks Graphics/Web Designing Key Responsibilities : •Answering and Making phone calls •Transcribing phone calls to voice sms •Carrying out research online •Dealing with arwork volumes beyond normal production capacity •Dealing with web desgning projects •Taking conference with the US clients and the customers for web designing requirements •Meeting the cutomers requirements and satisfaction Eprodix IT Solutions Ltd Dec 2007 – Jan 2010 Designation – Web Researcher and Seo Specialist Process – Technical Writer Key Responsiblities : •Site link Building •Content Editing,Keyword Stuffing •Adwords,keyword •Writing a Technical Document that the users always wants to read •Increasing Traffic,generate Leads MAJOR STRENGTHS: ●Excellent Communication & Interpersonal skills. ●Excellent co-ordination with both management and employee’s. ●Managing and facilitating employee’s to improve productivity. ●Strong understanding of Technology. ●Handling recruitments on IT and Non –IT. ●Adapting to any situation. ACHIEVEMENTS: Participated in inter-college Symposiums events in- As a team member in NSS (National Social Service) for our college Personal Details Fathers Name : Sivaraj G Passport Number: J- Employment Pass No: G-P Languages Known: Tamil,Hindi,English