Sathish Kumar

Provide Support to the level 1 team members. ●Deployment of new PC/laptops. ●Troubleshooting mobile phone issues (Ranging from email set-up to phone faults) ●Archiving terminated users AD account and Exchange Mailbox ●Troubleshooting Microsoft Office Professional 2010/ office 365 application issues ●Set-up and maintaining Folder Membership groups in AD. Troubleshooting Microsoft Exchange Server 2003 and Outlook 2010 & Office 360 client problems. ● Following up on old logged calls ● Installing and troubleshooting Junos pulse VPN issues ● Creation of AD users and contacts. ● Installing approved software. ● Sending outage notices to affected staff. ● Troubleshooting Microsoft Application, windows 7 and all other application as per the user request ● Break/Fix support of desktop and printing issues ● Configuring and setting outlook client on user ‘s laptop ● Updating and creation of Clio ticket on behalf of users request ● Creating ,updating and troubleshooting the meeting rooms ● Monitoring network issue on SolarWinds ● Supporting other applications like SAP,SDLC, Entrust, connected backup pc so on.