SASHAGAYE DOYLEY
Account Specialist
ABOUT ME
Possessing exceptional interpersonal skills, I
excel in building rapport with customers to
understand their needs and provide tailored
solutions. With a keen eye for detail and a
passion for exceeding expectations, I
consistently achieve sales targets while
ensuring a seamless and memorable customer
experience. Adaptable and proactive, I thrive
in fast-paced environments and am
committed to delivering excellence in every
interaction.
EDUCATION
Diploma
Holy Childhood High School
- Academic Excellence in Principles of Business,
Physical
Education,
Electronic
Document
Preparation and Management(E.D.P.M), English
and Mathematics
- Apart of the Track & Field and Softball team
- Competed for the Vice Presdient of Region 1 for
the Student Council.
2012 - 2017
Certification- Customer Service L2
HEART-
SKILLS
Tech Savvy
Communication Skills
-
www.linkedin.com/in/
-
Kingston, Jamaica
sashagaye-doyley-0128aa15a
EXPERIENCE
Account Specialist
-
Credit Glory
Delivered high-quality customer service by effectively addressing client
needs and providing tailored solutions, contributing to a 20% increase in
customer retention.
Managed and optimized customer accounts, ensuring accurate billing and
resolving inquiry to enhance customer satisfaction.
Customer Service Rep
-
Sagility Health
Maintained customer satisfaction with forward-thinking strategies focused on
addressing customer needs and resolving concerns..
Utilized customer service software to manage interactions and track customer
satisfaction.
Promoted
superior
experience
by
addressing
customer
concerns,
demonstrating empathy, and resolving problems swiftly.
Customer Service Rep
-
Errands Your Way
Take orders from customers and create a task.
Ensure orders are done on time and customers get updates on orders.
Maintaining solid customer relationships by handling questions and
concerns with speed and professionalism
Sales Representative
-
Rockland Furniture
Consistently exceed sales targets, averaging over 10 sales per day,
through effective customer engagement and product knowledge.
Team Player
Assist customers in testing products and features to determine suitability
Critical Thinking
business.
Problem Solving
LANGUAGE
English
for their needs, resulting in increased customer satisfaction and repeat
Provide personalized recommendations based on customer preferences
and budget constraints, leading to a high conversion rate and positive
feedback.
Collaborate with team members to optimize showroom layout and
product displays, enhancing the overall customer experience.
