With five years of extensive experience in customer service, both over the phone and face-to-face, along with a Level 3 Certification in Customer Service and a C1 Certification in English, I am confident in my ability to contribute effectively to your team.
During my career, I have developed strong communication and problem-solving skills, which have been further honed by my experience working in the healthcare sector. My role involved handling insurance and pharmaceutical inquiries, assisting patients and their relatives with empathy and efficiency. This experience has equipped me with the ability to manage sensitive information and provide support under pressure, ensuring a high level of customer satisfaction.
For the past two years, I have also gained valuable experience working remotely, demonstrating my ability to maintain productivity and deliver exceptional service in a virtual environment. This has taught me the importance of self-discipline, time management, and effective communication in remote settings.
I am excited about the opportunity to bring my expertise in customer service to Simple and contribute to your continued success. I am eager to become a part of your team.