Saru Sekerani

Saru SEKERANI - |-| www.linkedin.com/in/saru-sekerani| London, SW1V I specialise in digital transformation, organisational change, Continuous Improvement, TOM and business analysis. Skilled at combining the structured approaches of Teir 1 consulting firms and the right amount of agility needed to deliver complex transformation initiatives. I am passionate about enabling organisations to achieve sustainable change through data-driven decision making, governance, and effective leadership. Key Achievements include: • Delivered end-to-end CRM implementation, achieving 30% revenue growth and an 8% Opex reduction within the first year. • Conducted enterprise-wide data analysis (Power BI) supporting successful migration from on-premises to cloud technologies. • Orchestrated and embedded continuous improvement methodologies, generating £1M+ in cost savings. • Led a team of 8 Business Analysts on the £2.5B UK Health Security Agency Transformation Programme, designing and implementing a World-Class Target Operating Model. • Embedded an ADKAR-based change framework, achieving 100% adoption and engagement across key stakeholder groups. • Delivered post-merger channel & systems rationalisation that drove a 10% efficiency gain and a 60% uplift in customer satisfaction. In addition to in-depth experience in managing complex change structures I have a passion for facilitating requirements gathering, engaging senior stakeholders, and leading workshops across departments and delivery structures. I translate critical business needs into clear, actionable deliverables; ensuring tech solutions stay aligned with strategic outcomes. Whether mapping current vs future state, embedding AI into legacy systems, or spotting innovation gaps—I keep change people-focused, practical, and measurable. SKILLS Enterprise-Wide Transformation Leadership| Organisational Redesign | Continuous Improvement | Stakeholder Engagement | Business Strategy | Transformation Portfolio Oversight & Governance| Strategic Business Change & Organisational Redesign | Complex Problem Solving | Data Driven Decision making (PowerBI) PROFESSIONAL EXPERIENCE IT Transformation Business Analyst Oct 2022 – Dec 2024 Shell, UK (ETRM) Orchestrated end-to-end design and delivery of an ITIL-based IT service model. Optimised global PMO structures building sustainable resource capability to support organisational redesign. Achievements: • Led as-is and future state documentation, design and delivery of an ITIL-aligned IT Service Model, ensuring delivery of business case requirements and seamless operational readiness for a high-stakes, cloud-based ETRM platform • Led the end-to-end audit process to validate and capture functional and non-functional requirements, ensuring system design integrity, regulatory compliance, and alignment with technical and operational objectives thus answering the problem stated by the Business Case • Delivered a comprehensive root cause analysis and process review alongside the global Head of Project Management, identifying critical gaps and designing an appropriate global PMO. The new structure optimised resource utilisation and enhanced sustainable resource management. • Engaged in hands-on team leadership through daily multi-national Scrum sessions, developing high-performing, self-organising teams and embedding agile ways of working across a complex matrix environment resulting in 98% on-time performance across the transformation portfolio • Rolled-out Continuous Improvement methodology and embedded in culture (Root Cuse Analysis, Plan-Do Check- Act) delivering over £1mil in operational savings Senior Business Analyst Oct 2021 - Mar 2022 UK Health Security Agency Led a team of 8 Business Analysts driving a UK wide business transformation within the public health sector designed to support delivery of strategic change in a high-profile, mission-critical public environment. Led as Project Managed redesign of Target Operating Model (TOM) redesign aligning and liaising with Project Managers from the lab construction of workstreams. Achievements: • Directed a team of 8 Business Analysts on the £2.5 billion UK Health Security Transformation Programme, delivering critical insights, optimising processes, and driving value-added solutions that enhanced service delivery and accelerated programme outcomes • Designed and implemented a Target Operating Model (TOM) for the UK National Laboratory Service, driving operational efficiency and enhanced service delivery. Collaborated closely with Heads of Department to ensure full alignment with strategic objectives, securing stakeholder buy-in and enabling sustainable transformation • Maintained Project Plan and reported weekly to Project Manager • Introduced a structured Change Management Framework (ADKAR) and established a Change Network to support the messaging, transition, embedding a human-centred approach, building high-performing teams. This ensured sustained adoption, strengthened engagement, and delivered lasting cultural and operational impact. Enhanced user acceptance and contribution by 100% • Ensured alignment with public sector regulations and strategic priorities by engaging with relevant stakeholders and designing a sub-workstream focused on keeping up with regulatory requirements • Crafted and communicated a compelling change narrative to inspire high-performing teams and align stakeholders behind the vision of delivering a centrally located, highly secure, cost-effective World-Class Laboratory—positioned as a global benchmark facility Interim Business Analyst/PMJul 2021 - Sep 2021 Moveware (CRM) Achievements: • Led the redesign and deployment of a fit-for-purpose Project Management Framework, enhancing delivery performance and driving an increase in client retention and a 20% reduction in future delivery times PREVIOUS EMPLOYMENT Sept 2015 - Jun 2021 Senior Business Strategy Consultant - Institute and Faculty of Actuaries (Membership CRM) Achievements: • Project managed the end-to-end implementation of CRM system (Integra NG), overseeing vendor selection, requirements gathering, and stakeholder engagement through to deployment, training, and change management. • Worked diligently to achieve a smooth transition and comprehensive handover to the internal IT team • Secured a circa 25% systems implementation discount by successfully negotiating with the supplier, leveraging the Faculty of Actuaries' position as the test site for a new-to-market system • Negotiations result in delivery of budgetary cost savings and strategic advantage • Collaborated closely with the system vendor to configure the Integra NG CRM platform, a successful first within the insurance sector • Conducted and presented a comprehensive competitor and global revenue trend analysis to senior leadership, providing data-driven insights that directly shaped the global expansion strategy. The outcome secured executive buy-in to expansion and enabled informed decision-making. • Project delivered tangible results through customer base growth (circa 20% in Y1) and the successful launch of new affordable service offerings • Successfully managed project budget and reporting, ensuring alignment with CEO and Project Board expectations • Owned and executed the Transformation Roadmap, supporting ongoing restructure integrating People, Process, and Change initiatives thus positively impacting on operational efficiency by streamlining, automating and reducing Opex by 30% • Delivered a 15% revenue uplift, and achieved 65% user adoption within the first 3 months (Oxford & London sites) • Partnered with CEO and Board to drive project milestones, course-correct where needed, and maximise return on investment Senior Business Analyst - Genesis Housing Association (CRM/LMS) Achievements: • Spearheaded end-to-end business process mapping, triggering a strategic restructure aligning and integrating three housing associations post-merger. The outcome was an estimated 10% efficiency gain and a 60% increase in customer satisfaction • Led comprehensive technical and functional system requirements analysis, driving successful rationalisation of multiple Housing Management Systems, Tenant CRM platforms, and supporting IT infrastructure to streamline operations • Introduced and embedded a practical Change Management framework, ensuring high levels of user adoption and positive engagement with new systems and processes • Designed and delivered targeted training for Change Network Managers, empowering them to confidently lead change within their teams and drive sustained user acceptance PROFESSIONAL DEVELOPMENT/ TRAINING • KPMG & PwC trained in: Project and Programme Management I Org Redesign I Change Management | Business Transformation |Waterfall Methodology | SDLC | FIGMA • Shell trained: Gena AI EDUCATION • Bachelor’s Degree in IT, Management