Saransh Baraskar

 CAREER OBJECTIVE To work in a challenging and dynamic environment to keep the value of myself & simultaneously contribute to the growth & development of organization where professionalism and enthusiasm are recognized. SYNOPSIS Teleperformance • Startek Inc ◦ As a Senior Customer Support Associate for Flipkart process, my duties included taking escalation calls, improving processes, and improving customer satisfaction. ◦ I showcased my Active Listening, rebuttal handling and decision-making skills as a Senior CSA at Startek Inc. ◦ While working there I was able to achieve my PCD, AHT and other KPIs successfully. • Teleperformance India • I got the opportunity to work as an L2 agent at the escalation desk for the Flipkart process, where I handled two different LOBs Drop Ship and Grocery. • I showcased my interpersonal communication, written communication and attention to detail skills as an L2 agent • While working as an L2 agent I was able to achieve a 100 % PCD score throughout my time at Teleperformance. TECHNICAL KNOW-HOW • Substantial knowledge of working with MS Office & other Software’s to perform managerial tasks. ACADEMIA 10+2(Higher Secondary) in Commerce April 2010- KRISHNA PUBLIC SCHOOL Tally.erp9 Bachelor of Commerce from Pt. Ravishankar University May 2013- G.D. RUNGTA COLLEGE OF SCIENCE AND TECHNOLOGY Bachelor of Law from Pt. Ravishankar University. August 2017- SETH R.C.S. LAW COLLEGE PERSONAL PROFILE Father’s Name: Mr. P.R. Baraskar Mother’s Name: Mrs. Neeta Baraskar Date of Birth: 1st July 1992 Gender: Male Hobbies : Reading, Cricket, Photography and Listening to Music. Languages Known : English, Hindi and Marathi Nationality : Indian. DECLARATION I hereby declare that above mentioned details are correct and complete to the best of my knowledge. If you find my resume up to your expectations, I would surely expect a position for myself in your organization. PLACE SARANSH BARASKAR