Saransh Baraskar

As a dedicated Customer Service Executive, I bring a unique blend of interpersonal communication, empathy, and CRM proficiency that enables me to connect meaningfully with customers and ensure every interaction leads to enhanced satisfaction and loyalty. With over 17 months of hands-on experience in the customer support domain, your career is marked by your commitment to creating positive customer experiences and resolving issues efficiently.

Professional Background:

I have served as a Customer Support Associate, with proven expertise in handling diverse queries, troubleshooting product issues, and providing tailored solutions across various platforms. Familiarity with both digital and traditional customer service environments has refined my ability to address the unique needs of each customer, whether through calls, emails, or live chats.

Key Skills and Strengths Communication: My clear and persuasive communication ensures that customers feel heard and valued, even when handling complaints or complex service issues.

Empathy: I consistently approach customer interactions with empathy, demonstrating a genuine desire to understand and resolve concerns.

CRM proficiency: Well-versed with CRM tools, I maintain meticulous records of customer interactions, which enables effective follow-up and enhances service quality.

Problem-solving: My quick thinking and analytical approach help you resolve issues with speed and accuracy, ensuring a positive resolution for every customer.

Core Responsibilities: I proactively respond to customer inquiries, resolve service problems, and guide customers through product selections and purchase.

My day-to-day tasks include: Managing and documenting customer interactions and transactions via CRM systems.Processing orders, returns, and complaints with adherence to company guidelines.Collaborating with technical and sales teams for holistic customer support.Collecting feedback to improve service processes and customer satisfaction.

Achievements and Impact: Your conscientious approach has resulted in high customer satisfaction rates, evidenced by positive customer feedback and swift complaint resolution. Your experience and skills uniquely qualify you to contribute to any organization seeking to strengthen its customer relationships and brand reputation.Personal and Professional OutlookOriginating from Bhilai, Chhattisgarh, you combine your local insights with global best practices, striving to deliver service excellence and promote brand loyalty. Your empathetic nature, communication expertise, and strong CRM command make you a valuable asset committed to ongoing growth in the customer service field.