Sarah M. Mumar

   Sarah Mabutin-Mumar Bachelor's, Mass Comm (Mar 2007) New Era University     (- |-| PHP 35,000 | Makati City Philippines Experience Nov 2010 - Sep 2016 (5 years 11 months) Technical Support Convergys   Industry Call Center / IT-Enabled Services / BPO   Specialization Technical & Helpdesk Support   Role IT Support/Helpdesk   Position Level Supervisor / 5 Years & Up Experienced Employee   Monthly Salary PHP 30,000   Troubleshooting customers cable, phone and internet connectivity issue. Providing excellent customer service and ensuring all concerns will be resolved before ending each call to the client's satisfaction.       Jun 2007 - Sep 2010 (3 years 4 months) Customer Service Professional SITEL   Industry Call Center / IT-Enabled Services / BPO   Specialization Customer Service   Role Customer Service - General   Position Level 1-4 Years Experienced Employee   Monthly Salary PHP 15,000   Taking care of each and every customer's concern when they call and providing extremely satisfied service through a solution to customer's problem and exceeding their expectation to guarantee a satisfactory customer service experience whenever they call.       Education Mar 2007 New Era University Bachelor's/College Degree in Mass Communications | Philippines   Grade Grade B/2nd Class Upper       Skills Advanced Knowledgeable in MS office, Journalistic Writings, Technical Support, Customer Service Oriented Basic English Proficient       Additional Info Expected Salary PHP 35,000 Preferred Work Location National Capital Reg, C.A.R       About Me Gender Female Age 29 years Address Unit 301 EGI 1 Condominium Mola Street, Corner Primo De Rivera Street La Paz, 1204, Makati City, Calabarzon & Mimaropa, Philippines Nationality Philippines