SARAH LYN SANTOS
Virtual Assistant/ Social Media Manager/
Appointment Setter/ Administrative Support/
Customer Service Representative/ Data Entry/
Cold Caller
About me
--Guimba, Nueva
Ecija,Philippines
EDUCATION
Wesleyan University
Bachelor of Science in Hotel and
Restaurant Management
2013
TOOLS
Canva
Capcut
Asana
Asana
Zimbra
Calendly
Google Calendar
Microsoft Excel, word
Calendly
Monday.com
Google Suites
Whatsapp
Slack
Skype
Zoom
MS Teams
ChatGPT
Grammarly
Google Sheets
Google Drive
Microsoft Teams
Gmail
As a detail-oriented Virtual Assistant with over 5 years of experience, I provide
comprehensive support in various industries, specializing in social media
management, appointment setting, administrative tasks, customer service, and
data entry. I focus on organization and efficiency, ensuring seamless execution
of tasks like cold calling, calendar management, and social media
maintenance. My goal is to be a reliable assistant, allowing business owners to
concentrate on their core objectives while I manage daily operations.
Work Experience
September 2023 to January 2025
Maxtalk
ESL Teacher
Delivered engaging online English lessons to students of various age
groups and proficiency levels, fostering a positive learning
environment.
Developed customized lesson plans to meet students' specific learning
needs, focusing on vocabulary building, grammar, pronunciation, and
conversational skills.
Managed class schedules, responded to student inquiries, and
provided feedback on progress to ensure continued student success.
June 2014 to June 2019
Berlitz Language Center
General Administrative Secretary and Receptionist
Handled all front desk responsibilities, including answering calls,
greeting clients, and providing customer service to walk-in visitors.
Managed scheduling, calendar coordination, and appointment setting
for instructors, ensuring smooth class flow and minimal scheduling
conflicts.
Organized office records, maintained filing systems, and handled data
entry to keep the office environment efficient and well-organized.
Skills & Expertise
Virtual Assistant Services: I handle cold calling, lead generation, and
appointment scheduling, ensuring your calendar stays organized and
meetings run smoothly. I assist with client follow-ups and email
management, allowing you to focus on your core tasks.
Social Media Management: I create and schedule content for social media
platforms, engage with your audience, and run social media campaigns
while tracking performance and adjusting strategies for optimal results.
Administrative Support: I offer data entry, file management, and document
preparation to keep your business organized and efficient. I also assist with
transcription, note-taking, and streamlining workflows.
Customer Service I provide customer support via phone, email, and chat,
handle inquiries, resolve issues, and ensure high levels of client satisfaction.
I also manage customer information through CRM systems.
Data Entry: I efficiently handle data entry, data cleaning, and organization
of databases, ensuring accuracy and accessibility across platforms and
systems.
Cold Calling: I manage cold calling efforts to qualify leads, set
appointments, and follow up with potential clients to generate new
opportunities.
Email & Communication Management: I manage your inbox, filter
messages, respond promptly, and ensure your communication stays timely
and professional.
