Sarah Lyn Ancheta Santos

I do have a solid background of 4-5 years in Administrative duties wherein I am handling customer support, coordinating meeting, booking of appointment, answering inquries through phone call and email ensuring operations run smoothly and efficiently.

Over the years, I’ve worked in a variety of administrative positions, including Administrative Assistant, Office Coordinator, Administrative Secretary, where I’ve handled tasks such as scheduling meetings, managing correspondence, maintaining records, and supporting senior executives.

My daily responsibilities have included managing calendars and emails, coordinating travel and accommodations, organizing internal and external meetings, and preparing professional business documents such as agendas, reports, and meeting minutes.

One of my key strengths is staying organized and calm under pressure, especially when handling multiple priorities at once. For example, in my previous role at Berlitz Language Center.

I am very comfortable using Microsoft Office Suite — particularly Outlook, Excel, and Word — as well as Google Workspace. I’ve also used software like SAP, Trello, Zoom, and various scheduling tools to support daily operations.

Over time, I became skilled at identifying customer needs and adjusting my pitch accordingly. My work contributed directly to increased enrollment numbers and helped build brand awareness in the community. I also collaborated closely with the marketing and admissions team to align messaging and improve outreach strategies