SARAH JANE WALES
B.A. in Communication Arts
Career objective: Seeking a challenging career that utilizes my communication skills and further enriches my knowledge. To be part of a team that contributes towards the growth of the organization, thereby yielding the twin benefits of job satisfaction and convenient professional growth.
Keys for Success:
Integrity
Ethics
Teamwork
Innitiative
Communication
Patience
Continuous Improvement
Personal Information:
Contact Number: -
Email Address: -
Skype ID: laddyjane1
Nationality: Filipino
Resident of: Davao City, Philippines
Birth date: July 1, 1990
Gender: Female
Marital Status: Single
Professional Experience:
August 2, 2018 up to present: 20four7VA – General V.A.
Customer Service VA – Email Management
Social Media Content Creation
Social Media Account Associate
Inventory
Layout Artist/Graphic Artist
Amazon Store Front Builder
Ecommerce VA
Amazon Seller Account Associate
Shopify Associate
Zipify Associate
Many Chat Associate
September 18, 2014 up to May 28, 2018: VXI Global Holdings, B.V.
June 2016 up to May 2018
ATT Directv Subject Matter Expert/ POC
-Supervises a team consisting 15-20 people, takes supervisor’s calls and submits daily, weekly and monthly deliverables and administrative tasks but are not limited to coaching logs, attendance reports, and the likes.
April 2015 to May 2016
Comcast Central Tier 1/ Comcast Central Tier 2/ Account Associate II
September 18, 2014 to February 27, 2015
Uverse ICM Tech Account Associate
October 21, 2013 to April 9, 2014: Busy Basket
Part time V.A.
-We compare prices from one supplier site to another such as Walmart, Target, Bestbuy, Home Depot, Bedbath & Beyond) and look for products that are highly profitable.
June 3, 2013 to September 15, 2013: Consultant at Sutherland Global Services Inc.
Responsible in providing good customer service, technical support and building rapport to customers located in different parts of the globe.
Assisting customers in troubleshooting computers, residential gateways, telephone, receivers and dvrs by providing step by step procedure and series of instructions over the phone in an understandable, non—monotonous, friendly and timely manner.
Helping members to establish internet and network connections such as Wireless fidelity and hard wired connectivity.
Explains billing concerns to customers
and schedules technician appointments.
Adjusting personal level of competencies and approach towards customers depending on different cultural background and ethinticity.
Educational Background:
College Education:University of the Immaculate Conception
Bachelor of Arts in Communincation Arts (Batch 2013)
Davao Doctor’s College, Inc.
Bachelor of Science in Nursing (2006 to 2007)
Secondary Education: Holy Cross of Mintal 2002 to 2006
Elementary Education:Mintal Elementary School 2001 to 2002
Davao City Special School 1996 to 2001
Affiliations:
June 2012 to March 2013: Literary Club President
Team leader, head organizer and master planner of the club activities inside the University of the Immaculate Conception Campus.
February 2013:UIC Media Forum Executive Producer with guest speaker Hon. Riza Hontiveros
October 2012 to March 2013:UIC Ambassador - Communication Majors Alliance of Davao
October 2012 to March 2013:Hangout Magazine Feature Editor / Feature Writer
May 1, 2012 to May 30, 2012:Greenpeace Southeast Asia Volunteer/Columnist
April 1, 2012 to April 30, 2012:ABS—CBN Davao Trainee/ Segment Script Writer (MagTV na Sadya Ta)
June 2011 to March 2012:Literary Club VicePresident
January to February 2012:I.C. Radio Disc Jockey
June 2010 to 2011:Literary Club Auditor
Skills Column:
Presentation and facilitation
New employee mentoring
Troubleshooting
Customer rapport
Consultative support
Planning and implementation
Oral and written communication
Team leadership
Customer service
Conceptual thinking
Conflict resolution
Employee evaluations
Team oversight
Workflow analysis
Report delivery
Data entry & analysis
Product sourcing
E-commerce
Languages:
FilipinoExpertMore than 20 years
EnglishExpertMore than 20 years
References:
Redeem Ricardo VXI Global-
Sugar Grace VillarinoVXI-
Jacky Habuchi Sutherland -Services-
