SARAH JANE ENDAYA
Customer Service Representative
CAREER SUMMARY
Customer Support Representative
PERSONAL PROFILE
I am working as a Customer
Service Representative handling
Emails and Chats for more than a
year. I have excellent customer
service skills and I love making my
customers happy and satisfied.
SKILLS & STRENGTHS
Excellent communication skills
Attentive
Analytic skills
Resilience
Adaptability
Positive attitude
Hardworking
Passionate
Can work under pressure
JAPAN CRATE (E-Commerce Subscription Store) | JULY - OCTOBER 2020
One time project responsible for:
Order tracking/status
Issuing refunds and replacements
Managing and cancellation of subscriptions
Email and Chat Support Representative
IBEX GLOBAL SOLUTIONS (PHILIPPINES) INC. | JULY 2019 - JULY 2020
Job Responsibilities:
Providing troubleshooting process to customers having technical issues
Processing product replacement and refund
Tracking and checking status of customers' orders
Assisting customers on their app subscription (cancellation, and refund
requests)
Educating customers about the pricing, benefits, and how product works
Always keeping up to date on the changes, promotions, processes, etc.
Handling up to three live chats at the same time
HR Associate for Employee Relations
PETNET INC. | JULY 2018 - APRIL 2019
Gained knowledge and experience in the following:
PROFICIENCY
English language
Zendesk
Canva
Microsoft Word, Microsoft
Excel, and Microsoft
PowerPoint
Google Docs, and Google
Sheets
CONTACT DETAILS
--Imus City, Cavite,
Philippines
Employee Discipline and Labor Code of the Philippines
New employee orientation and on-boarding program
Events Management
Data management
ACADEMIC BACKGROUND
Cavite State University - Imus Campus
BACHELOR OF SCIENCE IN PSYCHOLOGY | 2014 - 2018
Most Inspiring Student for Department of Social Sciences and
Humanities (2018)
Academic Scholar (2014 - 2018)
OTHER INFORMATION ABOUT ME
“Do your best and keep moving forward”. This motivates me to keep on
fighting despite the difficulties in achieving my goals.
My hobbies and interests are watching movies, anime, and listening to
music. I also like to read articles and interesting things online.
I aim to make my freelancing career grow and develop while continuously
contributing to my clients by providing excellent service.
