Sarah Jane Endaya

I am a passionate individual who loves helping people by providing excellent customer service through email and chat. I've been in customer service handling emails and chats for more than a year now and I always aim to make my customers happy and satisfied with my assistance.

I can be an asset to your company and I can help you with the following: 

• Order tracking
• Order fulfillment
• Processing refund and product replacement
• Technical support
• Assisting customers on their subscriptions 
• Updating customer's information
• Educating customers about the pricing, benefits, and how product works
• Keeping up to date about the changes, promotions, processes, etc.
• Handling up to three live chats at the same time

Here are my skills and strengths:

• Excellent communication skills
• Attentive
• Analytical skills
• Problem-solving skills
• Resilience
• Adaptability
• Positive attitude
• Data management
• Research skills

I’m also proficient in:

• Zendesk
• Canva
• Microsoft Word, Microsoft Excel, and Microsoft PowerPoint
• Google Docs, and Google Sheets

Aside from being an expert in customer service, I also have experience in Human Resources where I developed my data entry skills and administrative skills. I used to handle/manage our data and provide day to day reports for our department.

Need a customer service representative? Or an admin support? Send me a message, I’d definitely love to work with you!