Sarah Alu

SARAH ALU RABO Customer Support Specialist | Executive Virtual Assistant-, https://www.linkedin.com/in/sarah-alu-b9559b32a ) - Professional Summary Dedicated Customer Support Specialist & Executive Virtual Assistant with a proven track record of delivering exceptional customer experiences, driving sales strategies, and optimizing support processes. Adept at handling email and live chat support, technical troubleshooting, account management, and telemarketing. Skilled in CRM systems, e-commerce support, and virtual assistant tasks such as calendar management and appointment setting. Tech-savvy, highly adaptable, and committed to providing top-tier support that fosters customer satisfaction and business growth. Core Competencies & Skills ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ Customer Support (Email, Chat, Phone)​ Sales Strategy & Customer Acquisition​ Technical Support & Troubleshooting​ Account Management & Growth​ Customer Retention & Upselling​ CRM Systems (Zendesk, Salesforce, HubSpot, Zoho, Freshdesk)​ E-commerce Support (Shopify, WooCommerce, Shopee)​ Order Processing & Payment Refunds​ Virtual Assistance & Administrative Support​ Calendar & Email Management​ Appointment Setting & Data Entry​ Project Management (Asana, Trello, ClickUp, Jira)​ Communication & Collaboration Tools (Slack, Zoom, Microsoft Teams)​ Telemarketing & Cold Calling Professional Experience Customer Support Specialist | [Company] [April/2024]– Present ●​ Provide multi-channel customer support via email, live chat, and phone, handling inquiries, troubleshooting issues, and ensuring a 97% customer satisfaction rate. ●​ Manage customer accounts, assists with payment requests/refunds, and implement retention strategies to reduce churn. ●​ Utilize CRM systems (Zendesk, HubSpot, Intercom, Salesforce) to track customer interactions and optimize support efficiency. ●​ Collaborate with sales teams to identify upsell and cross-sell opportunities, leading to increased revenue. ●​ Resolve technical issues efficiently by researching problems and providing clear solutions to customers. ●​ Monitor and analyze customer feedback to enhance service quality and improve customer engagement. Executive Virtual Assistant | [Anna Kitch Medical Centre] [January/2022] – [April/2024] ●​ Manage calendars, appointments, and emails for executives and teams, ensuring streamlined communication and scheduling. ●​ Handle data entry, task management, and document organization, optimizing workflow efficiency. ●​ Utilize project management tools (Asana, ClickUp, Trello, Monday.com) to oversee task assignments and ensure timely completion. ●​ Conducted market research and compiled reports to support business decisions. ●​ Assist with customer service tasks, including booking processing, refunds, and post-booking support. Sales & Customer Acquisition Specialist | [MMK Motors] [February/2020] – [January/2022] ●​ Implemented targeted sales strategies to acquire new customers and enhance client relationships. ●​ Performed cold calling, telemarketing, and appointment setting, leading to increased conversion rates. ●​ Conducted customer needs analysis to personalize sales pitches and improve customer retention. ●​ Developed scripts and templates for cold emails and outreach, improving engagement rates. Education 🎓 [Bachelor’s Degree] – [Ahmadu Bello University]​ [2017] Certifications & Training ●​ Customer Service Excellence Certification – [Alison] ●​ Sales & CRM Certification – [Udemy] ●​ Technical Support Fundamentals – [Cousera] Tools & Software Proficiency Customer Support & CRM: ✔ Zendesk, HubSpot, Intercom, Salesforce, Zoho, Freshdesk, Gorgias E-commerce & Payment Handling: ✔ Shopify, WooCommerce, Shopee, Astra, Sardine Intelligence, Dwolla Project & Task Management: ✔ Asana, ClickUp, Trello, Monday.com, Jira, Notion Communication & Collaboration: ✔ Slack, Microsoft Teams, Zoom, Google Workspace, RingCentral, Skype Scheduling & Productivity: ✔ Calendly, Google Calendar, Acuity Scheduling, Mojo Dialer Why Hire Me? ✅ Customer-Centric Approach: Build relationships, show empathy, and transform customer frustration into loyalty.​ ✅ Sales-Driven Support: Blend customer service expertise with sales strategies to drive revenue.​ ✅ Tech-Savvy & Adaptable: Quickly learn new tools and optimize workflows for efficiency.​ ✅ Highly Organized & Reliable: Work autonomously, deliver high-quality results, and ensure smooth operations.​ ✅ 24/7 Communication: Always available and responsive to support business needs.