Sarah Alu

I CAN TAKE YOUR BUSINESS TO THE NEXT LEVEL WITH EXPERT CUSTOMER SUPPORT AND ADMINISTRATIVE SERVICES. 💻🖱

Are you a START UP, CEO OR FOUNDER struggling with customer satisfaction and sales? Let's turn that around. I specialize in delivering exceptional customer experiences and virtual assistance increasing your revenue growth and productivity.

As a native English speaker who is a passionate Customer Support Specialist with over 5 years of experience in helping people solve their problems and putting a smile on their faces. 😊 I absolutely love the fascinating and challenging world of customer support!

With a talent for customer Support and sales, I connect clients with solutions that meet their needs, exceed their expectations, and drive business results; I utilize my expertise to cultivate loyalty, generate revenue, and fuel growth and productivity.

I'm open to exploring new opportunities with ambition and confidence. Embracing new challenges is my 2nd name, and I'm a committed individual who is a natural, active listener and communicative. I'm ready to take on a new project and make a meaningful impact on your business.

My specializations in various areas include:

📌Email and Live Chat Support

📌Customer Service

📌Sales Strategy Development

📌Customer Acquisition

📌Technical Support

📌Account Growth Management

📌Telemarketing, Appointment Setting, Cold Email and Cold Calling

📌Sales Support

📌Phone Support (Inbound and Outbound)

📌Administrative Support

📌E-commerce (Shopify, Woocommerce, Shopee) chat and email support

📌Handling product inquiries, order processing, and post-purchase concerns

📌Proactive problem-solving and tech-savvy

📌Adaptability to new challenges

📌Goal-driven individual

📌Research technical issues and explain solutions clearly

📌 Familiar with using CRM systems

📌Payment refund/request

📌Customer retention 

Some of the tools I have worked with include:

✅ CRM Software and Dialer (Zendesk, HubSpot, Intercom, Salesforce, Zoho, Freshdesk, RingCentral, Skype, Google Voice, Gorgias, Semble, Notion, Astra, Sardine Intelligence, Dwolla

✅ Project Management Tools (Asana, Click-up, Trello, Zapier, Jira, Monday.com)

✅ Communication and Collaboration Tools (Slack, Microsoft Teams, Zoom, Signal, and Google Workspace)

In my role as a virtual assistant, I've mastered a wide range of administrative tasks, including:

▪️ Calendar Management

▪️ Email management

▪️ Data entry.

▪️ Appointment setting

▪️ Project /Task Management

I'm well-versed in virtual assistant management tools such as:

✅MS Office Suite & Google Workspace, Canva, Mojo dialer, Buffer, Later, Airtable, Calendly, Google Calendar, Acuity Scheduling 

Why Hire Me:

✅ I build relationships and take my time to understand customer needs, showing empathy and providing support that turns frustration into loyalty.

✅ I combine sales experience with customer support savvy to identify and capitalize on upsell and cross-sell opportunities.

✅ I anticipate customer needs with careful observation and a deep understanding of customer behavior and pain points, swiftly offering solutions that surprise and delight.

✅ I work autonomously with little to no supervision and deliver high-quality results.

✅ I offer 24/7 ultra-reliable communication 

PS: Don't forget to check out my portfolio to get a glimpse of my work experience! 😉 

Let's work together to drive your business growth. Send me a message to discuss your project further!