Sara Zellner

Sara Zellner - ●-● 5430 W Greenfield Ave., Milwaukee, WI 53214 Operations Manager Transportation and Logistics Superpower: Driver Retention Fleet Optimization | Driver Engagement | Tech Expert | AI Enthusiast SUMMARY Over 20 years of experience in Operations and Project Management in Transportation, Supply Chain, Distribution Management, and Fixed Asset Valuation o ering a proven track record in Operations excellence, strategic planning, and the ultimate customer experience. Expertise in utilizing the latest tech to foster cross-functionality and continuous improvement. PROFESSIONAL EXPERIENCE Freight Manager Wayfair 2024 –Present  3PL Management  Use routing software to identify exceptions, over-truck capacity, and missing cargo.  Increased Carrier Manager sources by 31%  Assign loads and monitor delivery progress through ELD/GPS software.  KPI reporting – on-time delivery, customer satisfaction, equipment utilization, and route optimization to Carrier Managers and Stakeholders daily.  Root Cause Analysis: collaboration with internal operations, warehouse, and 3PLs to achieve – and exceed – organization goals. Contract Operations Manager EVO Transportation 2021 – 2023  Managed a 68 million contract consisting of 3 driver managers, 70 OTR drivers, and 58 tractor and trailer units spanning 2,000 miles – consistently reporting a 98% on-time delivery rating.  Increased ROI Heavy Duty Tractor/Trailer Equipment utilization by 71%.  Raised local Driver retention by 34%.  Recognized and addressed Driver safety/compliance violations.  Built two mobile applications to boost Dispatch e iciency and sound decision-making  Simultaneously act as: o Terminal Manager – o ice, two onsite maintenance shops, equipment yard approx. 65 tractors/35 trailers daily. o Central Dispatch Manager - 24/hr dispatch centers both onsite and remotely. Logistics Lead Target Corporation 2012 - 2021  Supply Chain Management and Distribution  ≤ 98.0% Inventory/Warehouse Floor Utilization daily  Consistently reported the most profitable sector in the state of Wisconsin PROFESSIONAL TRAINING     Lean Process Improvement Certification Microsoft Certified Applications Specialist (MCAS) Continuous DOT & FMCSA Regulatory Training Associate Degree in Computer Aided Drafting and Design Performance Metrics ● SAP – S/4HANA, SuccessFactors ● ERP - Microso Dynamics 365, Oracle SOP implementa on ● Cost Reduc on ● Con nuous Improvement ● Contract Management ● Omnitracs, Samsara, Lytx, Descartes, LoadTrek ● Team Leadership & Development ● Heavy Duty Truck and Trailer Equipment Fleet Management/Maintenance Coordina on & Maintenance Vendor Collabora on ● IFTA ● DOT Equipment Branding Standards ● DVIR Review ● Project/Route/Driver Planning ● DOT/FMSCA/FMSCR/HOS for OTR driver and heavy-duty equipment compliance ● IDP – Development and AI collabora on ● SOP implementa on