Sapna Mc Carthy

Sapna McCarthy - - www.linkedin.com/in/sapna-mccarthy- Accomplished director of learning and development specializing in leading and designing modern learning strategies including immersive learning experiences, integrated training support, and change initiatives to build thriving and authentic business cultures. KEY SKILLS Leadership development। Curriculum design and delivery। Learning Technology (animation and learning video design)। Needs analysis। Workshop facilitation। High potential assessment and development। Mentoring। Appreciative inquiry। Stakeholder and employee engagement। Culture change। Equity diversity and inclusion। Change management। Program management। Strategic communications । Multilingual (English, Spanish, French, Hindi, Gujarati) CAREER HISTORY Tate & Lyle, London — Senior Manager, Learning and Equity Diversity Inclusion February 2022 - May 2025 Identified and prioritized 5 areas of focus and implemented guidance to embed equity, diversity, and inclusion into leadership behaviors, daily operations, policy, and partnerships. Analyzed and synthesized data from engagement surveys, performance review processes, exit interviews and focus groups to provide feedback and strategic recommendations to inform business decisions. Improved awareness of data from underrepresented groups by 90%. Improved implementation of diversity principles by 75% through design and delivery of bespoke workshops for over 2000 employees to help leaders improve the performance, engagement and output of teams through psychological safety and inclusive leadership practices. Advised Employee Resource Groups to integrate into company strategy and business goals, raise awareness of communities, and celebrate heritage and contributions globally. Convinced leadership to allow for 10% of work hours to be spent on inclusion initiatives. Gap Inc., San Francisco — Senior Manager, Field Leadership Development NOVEMBER 2018 - DECEMBER 2021 Equality and Belonging: Spearheaded the development of diversity, equity and inclusion programming for all Gap, Inc. brands (120K employees) including lecture series, interactive workshops, e-learning, listening sessions, team building,events, and inclusive leadership competencies. Increased awareness of diversity equity and inclusion principles by 80%. Increased integration of workplace inclusion in major business initiatives by about 50% (e.g. return to work post-pandemic, leading geographically dispersed and remote teams). Reduced barriers to entry in employee recruitment for 90% of roles by guiding policy and processes of talent practices teams to remove bias and increase equity across the organization in the areas of recruiting, hiring, talent assessment, and pipeline development. Field Strategy Support: Mentored and built capability in a team of 5 to design and deliver training programs to meet annual and project based business needs. Advised Field Operations and HR teams to craft meeting content to drive team capability to deliver strategic goals. Built bespoke learning and onboarding programs aligned with Gap Inc competency model and annual business goals across all brands. Increased adoption of and implementation of strategic goals by 70%. Topics ranged from leadership and soft skills to productivity, design, and customer service. Modalities included in person training for audiences from 20 –1600 participants, VILT, self-study, e-learning, micro learning, and animated video. Established a comprehensive COVID-19 employee support center, encompassing infrastructure, protocols, and training. Supervised 100 call center employees for 6 months. Ross Stores, Dublin CA — Manager, Learning and Organization Development DECEMBER 2017 - NOVEMBER 2018 Assessed learning needs of stores teams, then designed and delivered content and curriculum for annual store manager conference to 1600 employees, ensuring 100% of learning programs were aligned to strategic goals. Led training design, development, and delivery for stores, corporate, distribution center, and buying offices,including classroom, virtual classroom, and self-paced e-learning courses. Emerson Human Capital Consulting, Alameda CA — Learning and Change Consultant AUGUST 2010 - JULY 2017 Implemented expert consulting services to equip employees with the skills, knowledge, and tools needed to successfully execute business strategies. Delivered tailor made training design and development, curriculum mapping, role based training needs assessment, culture and behavior change initiatives, leadership development, and IT systems support, implementation, and training. Crafted needed content using the most effective format for client needs: 1:1 coaching, instructor led, business simulations, self-study, virtual classroom, and e-learning. Conducted focused “train the trainer” services to build capability in client trainers and coaches. PREVIOUS ROLES ●​ ●​ ●​ ●​ Clarity Consulting, San Francisco CA — Learning Consultant MARCH 2010 - AUGUST 2010 Fresh & Easy (TESCO USA), Manhattan Beach CA — Leadership Training Manager AUGUST 2006 - DECEMBER 2009 Pacificare,, Cypress CA — Training Specialist / Business Analyst APRIL 2003 - MAY 2006 Health Net, Rancho Cordova CA — Training Specialist AUGUST 1999 - August 2002 Enabled a team to open 200 stores in 3 years, embedding a service leadership culture, developing 1400 operational training process cards, and building capability in over 4000 retail, factory, warehouse and office employees in line with launching a new brand and culture. Built capability in over 1400 store leaders and field trainers and implemented various field training programs, including omni-channel customer service and self-service checkout support through “train the trainer”, follow up observation, mentoring and coaching. Designed and launched a new inclusive onboarding programme to engage new hires into the company culture and values from day one, ensuring everyone left knowing the history of the company, their role in driving their onboarding, and the behaviors and competencies needed to succeed in the organization. Reduced training time by 80% (from 8 weeks to under 2) to enable call center employees to be fully capable and ready to serve customers rapidly from day one. Designed a call center interface to overlay four systems, enabling call center employees to access an intuitive and user friendly reference system, improving call handling times by 60%. EDUCATION and PROFESSIONAL DEVELOPMENT University of California, Davis — B.A International Relations Learning technologies: Adobe suite: Captivate, Rise, 360, Storyline । Brainshark। Vyond: Animation and learning video design।LMS: Workday, Skillsoft, Linkedin Learning।Information Mapping।