Sanusi Hassan

SANUSI HASSAN FCT, Abuja 900101. Tel:-,-.- PROFESSIONAL SUMMARY Resourceful and results-driven professional with 10 years working experience seeking to lend combined knowledge and excellent communication, interpersonal, and organizational skills with experience in providing client intake, building enduring relationships with clients from diverse backgrounds. Skilled in data entry and record keeping to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to new tasks and environments. Highly organized and detail-oriented, with a drive to exceed expectations, meet company needs and increase service value. SKILLS -Proficient use of MS Office --Data entry skill using Excel -Strong negotiation and influencing skills -Resilience, adaptability and willingness to learn –Proficient Research Skills using online tools –Sales and Lead Conversion -Time Management and Multitasking - proficient use of CRM system - Self-motivated, result-driven with a flexible attitude to work -Administrative skills -Strong communication skills - Prospecting - Strong attention to detail with excellent follow-up skills -Excellent phone, email, and instant messaging communication skills –Appointment setting -Experience utilizing client services management systems e.g (SalesForce, Five 9, Freshdesk, Zoho CRM) - Lead generation using LinkedIn Sales Navigator WORKING EXPERIENCE Customer Service & SDR | Alpha-Alpha Intelligent Technology Co.LTD 04/2024-10/2024 -Contacting potential clients through cold calls and emails and assessing their interest level -Setting up appointment. -Providing feedback and periodic report to sales and marketing management -Collaborating with sales teams to refine outreach strategies and improve lead conversion rates. Virtual Assistant (Sales and Marketing) | Maavaisnav E-commerce Agency 02/2024-04/2024 - Identify and secure potential B2B leads via social networks - Develop strategies for improved lead capture and conversion. Lead Generation & Appointment Setting Silverlight Research Expert Network – London (Freelance) 07/2023-02/2024 -Research, track, maintain and update leads. -Conducted extensive market research to identify potential leads and business opportunities. --Sourcing new leads through LinkedIn and Email. -Initiated contact with prospects and conducted follow-up to garner information and qualify leads. –Setting appointment between client and qualified leads for a paid consultation call. Outsource Global Limited – Abuja FCT Customer Support Specialist 06/2021- 04/2024 - Serve as the main point of contact for TotalEnergies Marketing Nigeria PLC, building strong relationships and understanding customer’s unique needs. - Actively engage with customers to ensure successful onboarding, adoption, and utilization of our products and services. - Provide timely and efficient responses to customer inquiries, troubleshooting and resolving issues through effective problem-solving techniques -Compiled detailed reports on all customer interactions using CRM software tools. - Collaborate with cross-functional teams, to communicate customer feedback and contribute to the improvement of our offerings. - Managed high-volume inbound and outbound calls, emails, and live chat communications. -Maintained a high level of product knowledge to effectively answer customer inquiries. - Contributed to team success by sharing best practices and training new employees. Intake Specialist 05/2020-06/2021 - Maintained accurate and up-to-date client information and documentation within our CRM system. - Collaborate with sales and support teams to ensure seamless client onboarding. -Organized large volumes of data into easily accessible formats for quick reference. -Analyzed incoming requests for service, determining eligibility based on predetermined criteria. - Meet KPI targets as set by management and the client Cold Calling/Sales Rep 04/2018-05/2020 -Assisted disabled Americans in understanding and applying for Social Security disability benefits. - Achieved and exceeded monthly sales targets through proactive outreach and relationship-building. - Sourcing new leads through warm and cold calls and follow up on existing clients. -Transferring potential leads to the Intake team for further nurturing and conversion into a client. ROSY MODEL SCHOOL- Abuja FCT 05/2013-11/2017 Assistant Headmaster, Head Teacher and Teacher -Assist in the detailed organization of the school . -Onboarding new students. -Supervise teachers and evaluate their performance. -Assist to coordinate curriculums to meet national education regulatory standard. -Class Teacher. EDUCATION Bachelor of Arts: Local Government & Development Studies Ahmadu Bello University – Zaria, KD 2012 NCE: Business Education Federal College of Education – Zaria, KD 2008 CERTIFICATIONS NIGERIAN INSTITUTE OF MANAGEMENT Graduate and Proficiency Certificate in Management (CHARTERED) Link: www.linkedin.com/in/sanusi-hassan-773b36184 2013