Santos Rosales Ii

Innovative individual and team player with 3 years of experience across a broad range of social media platforms. Interested in a Social Media Manager position in Microsoft where huge experience will be utilized. Bringing strong knowledge of social media publishing tools, metrics, and analytics.

Participated in the creation of intervention action plans, weekly assessments and teach back or roleplays.

Mentored and motivated new and tenured customer service representative, working one-on-one and in small groups, meeting client’s performance metric through behavior modification.

Supervised a group or team of customer service agents daily. As a team manager I have been trained to be nurturing and understanding to the unique needs of every individual.

Coordinating with the editor and the team members to identify photography needs. Assigning projects to photographers and keep track of the deadlines. Reviewing photos, editing and making necessary changes.