SANTI P. ATENTA
VIRTUAL ASSISTANT
P E R S O N A L
S K I L L S
P R O F I L E
Extremely motivated to
constantly develop my skills
and grow professionally. I am
confident in my ability to
come up with interesting ideas
for unforgettable virtual
campaigns.
Good communication and networking skills
Ability to work independently and/or with a team
Competent to work under pressure and multi-task
The ability to follow instructions and deliver quality
results before declared due date
Proficient in Microsoft Office and various Google
applications
W O R K
E X P E R I E N C E
C O N T A C T
TitanHouse, Independent Research Associate
2660 Magnolia St.,
Area C, Camarin,
Caloocan City, 1422-
AUG 2019 - FEB 2020
Converge all data and information about private equity
firms and executive individuals
Constantly update the database, monitor and frequently
check for duplicate records
Consistently meets the target performance metrics such
as quality and quantity of submitted outputs
/in/santiatenta/
live:santirafaelaatenta
Hawaiian Airlines / Teleperformance Novaliches,
Customer Service Representative
JAN 2013 - AUG 2018
E D U C A T I O N
Systems Technology Institute
(STI College Angeles)
Diploma in Information
Technology, (2009 - 2011)
Handled phone inquiries that involves online ticketing,
reservation and change of flight schedule
Manage loyalty account of frequent travelers
Promote airline promotions and campaigns
OTB Marketing, Research Associate
AUG 2011 - JAN 2013
Extensive research and gather vital data about the
prospect leads
Maintained and organized numerous office files
Atenta, Santi P.
Applicant's Name and Signature
SANTI P. ATENTA
VIRTUAL ASSISTANT
Dear Ma,am/Sir;
I am excited to write to you regarding the open job post. Along with this letter I have my resume and
certificate of employment from my most recent job attached as well.
I have studied and completed Diploma in Information Technology. With this field I have learned to be
competitive with passion.
My most recent job was with TitanHouse. I served the company as Independent Research Associate.
The main role of which, includes in depth data gathering and update the records for the database.
Then, I worked with an airline company where I learned to harness my multi tasking skill and be
organized as much as possible. There I practiced professionalism, as well as being flexible since we have
a rotational work schedule. I was able to master my problem solving skills. I was once with the sales
team. I learned and applied all the simple yet effective techniques on how we can get our customers to
say yes. The key of getting your costumer to both vent out and say yes to your proposal is for you to
listen.
My first job was with a private outsourcing company. It taught me how to manage my schedule since
we have a time to beat. Be resourceful and giving up was not an option. I am bringing to the table my
attitude and skills that you require for the job post. I can work with less supervision. I am excellent in
multitasking. Professionalism is important to me, so I also make sure to never waste anybody's time.
Let me provide you with some insights with what I was trained during my stay with the airline
company. At first, we were trained for general reservations. This includes manual booking; create a
loyalty account, reserves or cancel of flight booking. We cater inquiries regarding flight status and
answer general questions regarding Visa requirements for a certain country. On ticketing, we are
trained to issue ticket, refund, cancel and reschedule flight ticket. We also have a Miles program where
we are responsible for updating and maintaining loyalty accounts. We also offer booking of flights
using their air miles. Aside from that, we are also offering this exclusive program to our valued
customer who doesn’t have any account yet.
Given my extensive analytical and research skills I believe I would be a great part of your team.
Feel free to call me at -, to arrange a time to talk about my qualifications. I look
forward to hearing from you.
Sincerely,
Santi P. Atenta
2600 Magnolia Street, Area C, Camarin, Caloocan City, 1422
-
live:santirafaelaatenta-
SANTI P. ATENTA
VIRTUAL ASSISTANT
2600 Magnolia Street, Area C, Camarin, Caloocan City, 1422
-
live:santirafaelaatenta-
