Santhosh Murugesan

Santhosh Murugesan- LinkedIn Profile - Coimbatore,Tamilnadu Key technologies CRMs | MLS | Trello | DocuSign | KWCommand Experience Assistant Team Lead ERS Information System Pvt. Ltd.,          Coimbatore, Tamilnadu August 2019 to Present Leading a team of 6 Virtual assistants responsible for providing back-end service for real estate companies in the USA. Accountable for task and backup planning, managing the team, issue handling, assisting the team on new tasks, finalizing processes, maintaining a knowledge base for each client related task, ensuring team members are following 100% of standards set by the organization in every aspect. Responsible to maintain real estate database with legal documents and marketing the sale of properties via social media and real estate marketing platforms to get 100% commission on each sale. Guided the team as and when required and provided many ideas to improve information management and client database to achieve 100% accuracy. Quality monitoring and maintaining KPI of the team to increase the team’s quality to 99%. Accountable for reporting monthly team metrics to the management. Responsible for escalation management, client leadership communication and deriving optimal solutions for 100% client’s satisfaction of our services. Helping individual real estate agents based on their needs and assisting them meet consumers expectations to get 100% revenue. Conducted workload assessments and devised new operational processes that led to a 50% increase in productivity. Received many appreciations from the clients for providing work with 100% quality and meeting the TAT. Customer Support Executive Elcamino Software Pvt. Ltd., Bangalore, Karnataka June 2018 to April 2019  Hands on experience in Email Moderator in Mail-chimp (Email Marketing) platform.  Responsible to audit the emails from different companies and sort them according to the rules and regulations of the email marketing platform to ensure the delivery of each email to 100% genuine customers.  Identifying and eliminating misleading emails from scammers.  Received an appreciation for finding hacked email accounts. Education    Bachelor of Engineering | ECE | 6.4 CGPA Coimbatore Institute of Engineering and Technology HSC | Bio-Maths | 63.42% P.S.G. Sarvajana Hr. Sec. School SSLC | 82.2% Devanga Hr. Sec. School 2012 to 2016 Coimbatore, Tamilnadu 2010 to 2012 Coimbatore, Tamilnadu 2009 to 2010 Coimbatore, Tamilnadu