Santhosh Murugesan

Leading a team of 6 Virtual assistants responsible for providing back-end service for real estate

companies in the USA.

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Accountable for task and backup planning, managing the team, issue handling, assisting the team

on new tasks, finalizing processes, maintaining a knowledge base for each client related task,

ensuring team members are following 100% of standards set by the organization in every aspect.

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Responsible to maintain real estate database with legal documents and marketing the sale of

properties via social media and real estate marketing platforms to get 100% commission on each

sale.

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Guided the team as and when required and provided many ideas to improve information

management and client database to achieve 100% accuracy.

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Quality monitoring and maintaining KPI of the team to increase the team’s quality to 99%.

Accountable for reporting monthly team metrics to the management.

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Responsible for escalation management, client leadership communication and deriving optimal

solutions for 100% client’s satisfaction of our services.

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Helping individual real estate agents based on their needs and assisting them meet consumers

expectations to get 100% revenue.

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Conducted workload assessments and devised new operational processes that led to a 50%

increase in productivity.

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Received many appreciations from the clients for providing work with 100% quality and meeting

the TAT.