Sanni Damilola Seun

SANNI DAMILOLA SEUN No. 10, Gbola Oladipupo Street, Fortune City Estate, Ologuneru, Ibadan - |- PROFILE SUMMARY A results-driven Customer Service Representative with strong interpersonal and organizational skills. Demonstrates excellent problem-solving abilities, attention to detail, and the capability to manage teams and coordinate activities. Seeking opportunities in a dynamic organization to contribute effectively to its growth and success. ATTRIBUTES & SKILLS       Effective verbal and written communication. Exceptional interpersonal and relationship-building skills. Strong ethical standards and confidentiality. Proficient in problem-solving and decision-making. Team-oriented with a collaborative mindset. Resilient under pressure with a steadfast commitment to excellence. EDUCATIONAL BACKGROUND University of Ibadan, Oyo State B.Ed. Special Education, Second Class Upper -) PROFESSIONAL QUALIFICATIONS    Diploma in Operations Management, Alison Advance Learning (Aug 2023) Diploma in Customer Service, Alison Advance Learning (Jun 2023) Teachers Registration Council of Nigeria (Jun 2019) WORK EXPERIENCE ITC Advisory Services – Team Lead, Revenue Agent & Management Control (Dec 2023 – Present)       Led a team of revenue agents, ensuring effective monitoring and optimization of operations. Developed and maintained a comprehensive database for tracking agent performance and revenue. Conducted regular audits to ensure compliance with policies and procedures. Generated and analyzed revenue reports, identifying trends and improvement areas. Attended reconciliation meetings with taxpayers and internal revenue boards. Ensured accurate payment confirmations for taxpayers. ITC Advisory Services – Customer Service & Liaison Officer (Oct 2021 – Dec 2023)     Built sustainable relationships and trust through open communication with clients. Resolved customer complaints by providing timely and effective solutions. Maintained accurate records of customer interactions and organizational processes. Supported ongoing projects by coordinating activities and tracking progress. Evidence of God Grace School (NYSC) – Teacher (Christian Religious Studies) (Aug 2019 – May 2020)     Prepared TESCOM-standard lesson notes to enhance teaching techniques. Delivered tailored lessons that met diverse student needs. Assessed and recorded student development regularly. Managed classroom activities and ensured discipline. Methodist Grammar School – Teacher Trainee (Deaf Unit) (Feb 2018 – Mar 2018)    Taught English and Christian Religious Studies using sign language. Prepared lesson notes and assessed student progress. Participated in extracurricular activities to support pupils. ADDITIONAL INFORMATION   Languages: Fluent in English; proficient in sign language. Technical Skills: Basic proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and database management. REFERENCES Available upon request.