Sanni Damilola Seun

I am a dedicated and results-driven Revenue Control Officer and Customer Care Representative with a strong background in public sector revenue monitoring, financial reporting, and customer relationship management. With a Second Class Upper (2:1) degree from the University of Ibadan, I combine academic excellence with hands-on experience to deliver high-quality results in both administrative and customer-facing roles.

My day-to-day responsibilities involve tracking and reconciling revenue collections generated by Ministries, Departments, and Agencies (MDAs), monitoring the performance of revenue agents, and ensuring that financial targets are met consistently. I assist in bill generation, verify transactions, and produce clear, actionable reports to support decision-making and policy implementation. I also ensure timely forwarding of collections to relevant bodies, including the Ministry of Education, in compliance with internal procedures.

In my customer service role, I offer professional and empathetic support to taxpayers, helping them resolve billing and payment issues with clarity and patience. My approach to customer interaction is solution-oriented, ensuring every query is resolved efficiently while maintaining a high level of client satisfaction. I take pride in building long-term trust with stakeholders through clear communication, attention to detail, and a genuine desire to help.

I have acquired a wide range of certifications that strengthen my professional capabilities, including Customer Success Strategic Management, Customer Success Fundamentals, and the Customer Success Master Class. Additionally, I hold multiple online certifications in areas such as Retail Management: Marketing and Brand Management, Fundamentals of Human Resources, Diploma in Operations Management, and Diploma in Customer Service. These programs have deepened my understanding of operational efficiency, strategic planning, and effective client management.

• Revenue Management & Financial Reporting
• Customer Success & Relationship Management
• Strategic & Operational Planning
• Complaint Resolution & Conflict Management
• Digital Tools: Excel, CRM platforms, Billing Systems
• Strong Written and Verbal Communication
• Data Analysis & Report Writing
• Empathy, Time Management & Team Collaboration

With a passion for continuous growth and delivering value through my work, I am confident in my ability to contribute meaningfully to any organization focused on excellence in public service, revenue integrity, and customer satisfaction.