Sanja Djurdjevic

SANJA ĐURĐEVIĆ Business Analyst DETAILS PROFILE ADDRESS Business analyst with 4 years of experience, specialized in business process modeling and optimization, as well as in developing Standard operating procedures, policies and training materials. Belgrade Serbia PHONE - EMAIL EMPLOYMENT HISTORY - Founder, Roadmap Project Management Belgrade Oct 2021 — Present LINKS Business owner and legal representative of the company. Managing projects using mathematical models, calculations, and LinkedIn Upwork software solutions (ClickUp, Jira,Wrike, Asana, Monday, etc.). Working on: Risk assessment, Project planning, Creating Gantt charts and histograms, WBS, PERT, Change management. SKILLS Process Analyst, MzeroA.com Feb 2021 — Nov 2021 Microsoft Office (As a part of HorizonBPS team) Creating Standard operating Data Analysis procedures and training materials, based on the processes identified during process mapping and analysis for MzeroA.com. Communication Business Process Analyst, Mincon Aug 2021 — Nov 2021 Business Analysis (As a part of HorizonBPS team) Creating Standard operating procedures and training materials, based on the processes identified MS Visio during process mapping and analysis for Mincon. BPMN Business Process Analyst, ClickUp developer, WSI World JIRA Apr 2020 — Jul 2020 As a part of HorizonBPS team, I worked on a project for WSI. Workflow Automation Responsibilities on this project included: SOP development • Mapping and analysis of marketing processes (Landing page development, SEO, Facebook marketing, Google Ads, etc.) • Creating checklists and Standard operating procedures for marketing processes LANGUAGES Serbian English • Setting up ClickUp management system for process automation and tracking form responses and reviews. Process Improvement Manager, HorizonBPS Belgrade Apr 2019 — Present Analyzing and mapping processes for HorizonBPS's clients. Creating Japanese training materials and systems in ClickUp. Assistant, HorizonBPS Oct 2018 — Apr 2019 Assisting managers in conducting meetings with stakeholders, taking notes and managing tasks and projects in ClickUp. EDUCATION AA, University of Belgrade - Faculty of Organizational Sciences Belgrade Jun 2019 — Present Business Administration and Management BA, Belgrade University - Faculty of fine arts Belgrade Oct 2014 — Oct 2018 New Media Art High school diploma, Philological Gymnasium Belgrade May 2009 — May 2013 Japanese language and literature COURSES AND CERTIFICATIONS Excel and Visio: Generating Diagrams Automatically, LinkedIn Learning Advanced Visio: Working with Data, PMI Jan 2022 — Present Business Analysis Foundations, LinkedIn Learning Requirements Elicitation and Analysis, LinkedIn Learning Advanced Microsoft Project, PMI Jan 2022 — Present