Sangita Aryal

Sangita Aryal Kupandole, Lalitpur, Nepal -|- Professional Summary Experienced Customer Support Executive with over 2 years of experience in the banking, fintech, and biotech industries. Recognized for resolving client issues with accuracy and professionalism while ensuring excellent service standards. Strong administrative background, with proficiency in Salesforce, Microsoft Office, and CRM tools. Career Objective Seeking a challenging and rewarding opportunity in a dynamic organization where I can contribute to administrative and consular functions, leverage my analytical and communication skills, and grow within a diplomatic or international environment. Professional Experience Axiom Real-Time Metrics – Customer Care Associate March 2022 – October 2023      Collaborated across departments to support client onboarding via ePRO and Fusion systems Maintained functionality scripts and issued training certifications with 98% accuracy Managed and administered questionnaires to support clinical data collection Provided client support and addressed inquiries and complaints with professionalism Used Salesforce CRM for client data management and reporting Internships Citizen Investment Trust – Banking Intern March 2018 – May 2018    Assisted users with the E-Service platform and CIT mobile app Guided customers through account statements and online services Ensured accuracy in client records in the CIT database Nepal Rastra Bank – Banking Intern January 2018 – February 2018    Managed data entry and document filing Directed phone inquiries and provided event coordination assistance Helped organize seminars and training programs Education Uniglobe College, Kathmandu Master of Business Administration (Finance), 2022 Nobel College, Kathmandu Bachelor of Business Administration (Human Resource), 2018 National Integrated College, Kathmandu Higher Secondary Education Board (HSEB), 2014 New Millennium High School, Lalitpur School Leaving Certificate (SLC), 2012 Projects & Research    Impact of Interest Rate Spread on the Profitability of Nepalese Commercial Banks – August 2022 Impact of Corporate Governance on Dividend Policy of Nepalese Commercial Banks – March 2022 Impact of COVID-19 on Social and Livelihood Conditions in Nepal – May 2020 Skills       Multitasking & Time Management Salesforce CRM & SPSS Microsoft Excel, Word, PowerPoint Reporting & Quality Assurance Communication & Interpersonal Skills Team Collaboration & Client Support Languages   English – Fluent Nepali – Native References Roslyn Arjoon Vice President, Client Access & Growth Axiom Real-Time Metrics - Umesh Paneru Deputy Director Citizen Investment Trust -