Sandra Onyinyechi Oriji

I specialize in turning raw data into meaningful, actionable insights by designing and deploying interactive dashboards and reports that enable dynamic data exploration and informed business decision-making. I translate complex business requirements into optimized SQL queries and collaborate with data engineers to build and maintain robust ETL/ELT pipelines, ensuring accurate and reliable data flows into analytics environments. By delivering clear, data driven insights, I support cross functional teams in aligning strategic goals with measurable outcomes.

In addition to my analytics expertise, I also have a strong background in technical and customer support. During my time supporting Microsoft clients, I diagnosed and resolved system issues via phone, email, and chat, ensuring timely and effective assistance. I adhered to escalation protocols, worked closely with internal teams, and maintained comprehensive documentation to support case resolution. My role demanded a blend of technical troubleshooting and strong communication skills to deliver consistent, high-quality support across Microsoft products and services.