Onwuakor Sandra Chidinma
Address: No 19 Nkwerre Street Umuahia, Abia State, Nigeria
Phone: -
E-mail-
Dedicated and results-driven customer service professional with a proven ability to foster teamwork and collaboration in fast-paced environments. I am passionate about problem-solving and thrive on finding innovative solutions to challenges. With a keen eye for detail and a commitment to continuous improvement, I am experienced in product management and development, consistently delivering exceptional results through effective communication and collaboration with team members. I am eager to leverage my industry expertise and track record of success to contribute to dynamic and innovative customer service initiatives.
Skills
- Excellent Judgement Skills
- Microsoft Office (Word, Excel, PowerPoint)
- Google Suite (Docs, Sheets, Slides)
- Hubspot
- Innovative
- Customer Service
- Standard Operating Procedures (SOPs)
- Slack
- Trello
- Email Management
- Calendar Management
- Ability to Multitask
- De-escalation
- Troubleshoot
- Client Rapport
- Social Media Communication
- Ability to Learn Quickly
- Data Entry
- Problem Solving
- Detail Oriented
Work History
Virtual Assistant
*Digital witch IT support -)
-Managing and maintaining executive calendars, scheduling appointments, meetings, and events.
-Coordinating and prioritising incoming emails, drafting responses and flagging urgent messages as necessary.
-Handling travel arrangements, including booking flights, accommodations, and transportation.
-Assisting with project management tasks, tracking deadlines, and ensuring deliverables are met.
-Providing general administrative support, such as data entry, file management, and document preparation.
-Acting as a liaison between team members, clients, and external stakeholders, ensuring clear communication channels.
-Maintaining confidentiality and discretion when handling sensitive information.
Sales & Customer Service Associate
*Hull Blyth Nigeria Ltd (2021−2024)*
- Contributed to company growth by servicing existing customer base and attracting potential clients.
- Assisted customers via phone calls, chats, and emails to facilitate bookings and provide support.
- Generated Customer Bill of Ladings and transmitted electronically, streamlining processes.
- Managed transmission of Cargo manifests to Customs Portal, ensuring compliance.
- Tracked containers in port and with clients, facilitating efficient delivery and returns.
- Handled customer feedback, suggestions, and complaints, fostering strong client relationships.
- Prepared daily reports for container status.
Cashier
*First Bank of Nigeria, Ekwulobia, Anambra (2020 – 2021)*
- Processed deposit and withdrawal transactions, addressing customer inquiries with professionalism.
- Maintained meticulous transaction records and receipts.
- Coordinated local and international transfers, e-payments, and tax payments.
Customer Service Officer
*First Bank of Nigeria, Ekwulobia, Anambra (2020 – 2021)*
- Managed account activation and monitoring, ensuring adherence to company standards.
- Maintained organized records and handled customer service matters with confidentiality.
- Built positive relationships with clients to support company objectives.
Immunization Officer
*Primary Health Center, Ikot Okubo Offor, Uyo, Akwa Ibom (2018 – 2019)*
- Collected patient data and scheduled appointments for immunization.
- Assisted during immunization exercises, maintaining patient records.
- Conducted patient vital checks.
Education
Bachelor of Science in Biochemistry
Michael Okpara University of Agriculture, Umudike (2013 – 2017)
Certificates
Zendesk Customer Service Professional Certificate
REFERENCES
Dr Celestine Ukweze
Department of Veterinary Medicine
Michael Okpara University of Agriculture, Umudike-
Mr Anietie Asukwo Okoro
Office of the Director of Medical Services
Ministry of Health Uyo Akwa Ibom State-
Mr Sheyi Bodunde
Assistant Manager
Hull Blyth Nigeria Limited-
Sub-Lieutenant (Rev.Fr) Emmanuel Uzochukwu Michael
Naval Headquarters Annex
Directorate of Chaplain Services (RC)
Navy Town, Ojo Lagos State-
