Sandra Onwuakor

I bring 3 years of proven experience as a dedicated and empathetic customer service personnel in the Shipping and Logistics Industry. I excel in efficiently managing customer inquiries and resolving issues across various communication platforms including phone, email, and live chat. My proficiency extends to utilizing CRM softwares such as Hubspot and Zendesk, as well as internal collaboration tools like Microsoft Teams, Slack, and Asana.

Recognized for my ability to swiftly identify and address customer needs while maintaining a positive and professional attitude, I am committed to delivering exceptional customer satisfaction. My diverse skill set is tailored to meet each customer's unique requirements, ensuring their needs are consistently met.

I am eager to leverage my extensive experience and skills to contribute to a dynamic customer support team, driving excellence and nurturing long-term customer relationships.

I am also a detail-oriented Virtual Assistant, I specialize in providing comprehensive support in calendar management, appointment scheduling, and email management. With 1 year of experience supporting executives and teams, I am skilled in organizing and prioritizing tasks to optimize efficiency and productivity. From coordinating meetings and events to managing correspondence and maintaining inbox organization, I am proficient in leveraging various tools and platforms to streamline workflows and ensure seamless communication. With strong organizational skills and a proactive approach, I am dedicated to relieving administrative burdens and empowering clients to focus on their core objectives.