Sandra Ojimmadu

As an experienced professional with extensive expertise in customer support and technical coordination, I bring a diverse skill set that spans across customer relationship management, process optimization, and project management. With over three years of experience in high-pressure environments, I have consistently demonstrated the ability to manage complex customer interactions and integrate innovative solutions to enhance operational efficiency.

My tenure at companies like Mishtranzact and IBXP2P has equipped me with robust problem-solving skills and a profound understanding of how to use technology to improve customer service. I have successfully utilized CRM systems such as Salesforce to streamline customer support processes, which resulted in significant improvements in customer satisfaction and retention metrics.

In addition to my technical abilities, I have led email marketing campaigns using platforms like MailChimp and HubSpot, achieving substantial increases in customer engagement. This experience highlights my capability to oversee and execute projects that directly contribute to business growth and client satisfaction.

At COMSECOM, I undertook a critical role in overhauling document management protocols to enhance usability and compliance, showcasing my knack for improving process efficiencies. Each role I have held has further refined my skills in team collaboration, stakeholder communication, and strategic planning.

With a solid educational foundation in Human Resource Management from the University of Nigeria, complemented by targeted certifications in customer service and tech-oriented programs, I am well-prepared to meet the challenges of various business environments. My approach is always characterized by a keen willingness to learn and adapt, ensuring that I can thrive in dynamic settings and contribute meaningfully to my team's objectives.

I am excited about the opportunity to leverage my well-rounded skill set in a new and challenging environment. I am committed to continuous learning and look forward to contributing to your team’s success by driving initiatives that enhance customer engagement, improve processes, and support sustainable growth.