Sandra Njoku

 SANDRA CHINYERE NJOKU       Abuja, 900281 Nigeria            -     -     My SQL Portfolio EXCEL Portfolio Linkedin Professional Summary Organized and dependable candidate successful at managing multiple priorities with a positive attitude and willingness to take on added responsibilities to meet team goals. Versatile in Customer Service Relations and Office Administration functions for the past Eight years exceeding my targets and continuously improving client satisfaction. Skills Data Analysis Proficient in Microsoft Office suite/ Google Suite, Slack, Flock, Zendesk, Cockily Good planning, organization and time management skills. Business Development Strong Customer Service skill. Problem solving skills. People management Advanced communication skill. Approachable and easily build rapport with client. Tactful Negotiation and Presentation skills Work History Call Center Representative (Remote) 03/2034 Affordable Rent to Own |Denver Colorado, United States. Responsible for: Outbound and inbound calls Voice Lead Generation Upselling Appointment setting Collection and Retention Customer Relations Officer 11/2018 to 03/2024 Imperial Phoenix Consulting Limited | Abuja, FCT. Responded to incoming and outgoing correspondences. Helped diverse range of customers consistently resolve inquiries and concerns through active listening, empathy and effective problem-solving skills. Address customer complaints and mitigated dissatisfaction by employing timely and on-point solutions. Built a strong rapport with my clients making them feel comfortable and trusting me with their projects. Escalated unresolved complaint to the relevant internal team and followed up promptly until the complaint is resolved. Controlled challenging situations with poise while providing solutions that meets client’s expectations. Assisted the Senior Human Resource Officers with training Campaigns, Interview scheduling and Onboarding of newly recruited staff. Work well in a team setting, providing support and guidance. Administration Manager 03/2015 to 08/2018 Geonel Holding Limited | Abuja, FCT Responsible for general administrative functions; office management and maintenance. Managed engagement with government and private bodies to ensure fast engagement and adequate compliance. Prepared reports, memos, invoices and other documents. Received calls from customers and tended to all incoming and outgoing correspondences. Filed company's monthly Expatriate returns. Utilised Slack for general office communication and management. Coordinated all event planning activities including training workshops. Ensured effective time management for my team and myself by introducing the use of Clockify. Managed office petty cash purse; oversaw inventory and office supply purchases. Organized all international and local travel itineraries, logistics support and services to staff and guest. Developed and implemented the Standard Operating Procedures for all units to ensure quality and team efficiency BUSINESS DEVELOPMENT OFFICER 05/2012 to 01/2015 VISTAR SERVICES LIMITED | Abuja Conducted thorough market research and identified untapped markets, leading to the successful lunch of three new services that generated more revenue for the organization. Reached out to potential customers via telephone, email, and in-person inquiries. Developed and executed target marketing campaigns that resulted in 25 new high-value customers contributing to 50% increase in revenue over two quarters. Took part in specific marketing campaigns and projects within the department and assisted in the implementation of departmental policy and strategies. Education Imo State University, Imo State. B A (Hons) History and International Relations 06/2010   Trainings Training in Customer Service and Telemarketing. Digital Bridge Institute. 1 month. Training Course in Data Analysis Cyber Security Awareness. Cybersafe Foundation in Collaboration with UKAID. 3 Months. Customer Success Management Course. Udemy, Inc. 1 Month. .