Sandra Njoku

I have Worked in the Customer service industry close to 6 years and have gathered a lot of experiences and skills that puts me in a good stead to function in any customer service role. I have honed my skills in: Active listening and problem-solving, effective communication and conflict resolution, adaptability in faced-paced environment, empathy and understanding of customer needs, product knowledge and understanding of sales process, ability to meet sales targets and goals, proficiency in CRM software.

I have also gathered experience in: customer-facing roles, handling customer complaints and resolving issues, working in a team environment and collaborating with colleagues, meeting and exceeding customer satisfaction targets, up-selling and cross-selling products/services, multitasking and prioritising simultaneously.sales experience and achievement of sales target.

I am approachable: this allows me easily build rapport with my customers making them feel comfortable and trusting me with their projects.

I am driven, always motivated to meet and exceed my targets and continuously improve client experience.

The confidence i have built over the years enables me handle challenging situations with poise while providing solutions that meets customer expectation.