Sandra Chioma Mbanefo

Chioma Sandra Mbanefo Virtual Assistant/Sales Professional Enugu Nigeria, (- https://www.linkedin.com/in/chioma-mbanefo-554a472b3 SUMMARY Highly Skilled Virtual Assistant with over 5 years of experience Providing top-notch administrative support, managing emails, scheduling, and calendars with precision. Leveraging Google Workspace and Microsoft Office to enhance productivity and efficiency. Demonstrating exceptional communication, time management, and organizational skills. Leveraging tools like canva, capcut, adobe, zoho for video editing and social media management Lead generating using tools like apollo and lemlist Coordinating travel arrangements, managing data entry, and maintaining digital records with confidentiality. Delivering outstanding customer service, fostering strong client relationships and high satisfaction rates. Working independently, adhering to company standards and protocols. EXPERIENCE Moniepoint Group - Account manager June 2025 - Present Customer Onboarding: I Onboard new customers, ensuring a smooth and welcoming experience. Customer Service Representative:I Respond to customer inquiries and complaints via office phone call, live chat, and text message providing timely and effective solutions. Target Achievement: Proactively call customers who are yet to meet their targets, providing guidance and support to ensure they meet their weekly goals. Relationship Building:I Foster strong relationships with customers, understanding their needs and providing personalized support. Technical Support:I Troubleshoot and resolve technical issues with customers' POS machines, escalating complex issues to management or swapping faulty devices as needed. Team Collaboration:I Work hand-in-hand with the team to deliver exceptional service, sharing knowledge and expertise to achieve common goals. Maximum Homes and property Ltd, Enugu - Customer service representative/ Virtual Assistant August 2021- August 2024 Managing email and phone communication: Responding to emails, phone calls, and messages from clients, agents, and other stakeholders. Scheduling appointments: Coordinating and scheduling appointments, showings, and meetings for agents and clients. Data entry and management: Maintaining accurate and up-to-date records of client information, property details, and transactions. Social media management: Managing social media accounts, creating videos, editing and scheduling posts, and engaging with followers. Document preparation: Preparing and editing documents, such as contracts, agreements, and marketing materials. Calendar organization: Organizing and managing calendars for agents, ensuring timely follow-ups and appointments. Client communication: Providing excellent customer service, responding to client inquiries, and addressing concerns. Transaction coordination: Assisting with transaction coordination, including preparing documents, tracking deadlines, and communicating with parties involved. Marketing support: Providing support for marketing efforts, such as creating marketing materials, managing online listings, and tracking lead generation. Administrative tasks: Performing various administrative tasks, such as data entry, bookkeeping, and record-keeping. CRM management: Managing Customer Relationship Management (CRM) software, tracking interactions, and analyzing data. Caroline Industry- Sales Representative January 2018- June 2021 - Sales and Customer Service: Handled outbound and inbound calls to customers and prospects Met sales targets and contributed to revenue growth Provided excellent customer service and support to existing customers - Lead Generation: Conducted research to identify new business opportunities and potential customers Made cold calls to generate leads and scheduled appointments - Relationship Building: Built and maintained relationships with customers, understanding their needs and providing personalized support Scheduled appointments and followed up with customers to ensure satisfaction - Market Research: Stayed up-to-date with advertising trends and industry developments Analyzed market data to identify opportunities and challenges - Sales Performance: Met or exceeded sales targets and performance expectations Continuously improved sales skills and knowledge to achieve success Saclux Industries Nigeria Ltd, Abia -Administrative cashier / Customer service June 2016- January 2018 Recorded and managed income and expenses effectively -Issued receipts to customers for product purchases - Purchased and distributed office stationery and supplies Managed transactions, deposited company funds into the bank - Provided excellent customer service: - Communicated kindly and professionally with customers - Handled customer complaints and issues calmly and efficiently - Maintained a calm demeanor during peak customer periods EDUCATION & TRAINING Federal College of Dental Technology and Therapy Enugu - Degree January 2018 - April 2024 Biomedical Engineering Digital Witch Academy- Certificate July 2024 - August 2024 On demand IT Skills ALX COHORT 6- Certificate September 2024 - ongoing Virtual Assistant Training Programme SKILLS Virtual assistance and administration Customer service and support Executive Assistant Graphics design Data analysis and reporting Appointment Scheduling and calendar management Email and communication management Google Workspace (Gmail, Google Drive, Google Sheets) Time management Excellent communication Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)