Samwel Omaya

CURRICULUM VITAE SAMWEL OMBWORO OMAYA ADDRESS : P. O. BOX- NAIROBI PHONE NUMBER : - E-MAIL :- OBJECTIVES AND SUMMARY OF QUALIFICATIONS OBJECTIVE Dynamic and results-oriented Sales Representative with over five years of experience in B2B and B2C sales. Proven ability to drive sales growth, establish strong customer relationships, and launch new products in the market. Highly organized, with a challenge-driven personality and a passion for exceeding targets in competitive markets. SUMMARY OF QUALIFICATIONS.  Proven B2B Sales Expertise: Over five years of experience in B2B sales, with a strong focus on the media and advertising sectors, consistently achieving and surpassing sales targets.  Strong Communication Skills: Exceptional ability to engage with clients at all levels, fostering relationships that lead to high client satisfaction and retention rates.  Strategic Prospecting and Pipeline Management: Skilled in developing and maintaining a robust sales pipeline through effective outbound prospecting, including cold calling and networking.  Client-Centric Approach: Adept at understanding client needs and delivering tailored advertising solutions that enhance campaign effectiveness and drive results.  Collaborative Team Player: Experience working alongside marketing and editorial teams to align sales strategies with content initiatives, contributing to overall business goals.  CRM Proficiency: Proficient in utilizing major CRM platforms, including HubSpot, to enhance sales outreach and client engagement.  Self-Motivated and Results-Driven: Demonstrated ability to work independently as an independent contractor, with a proactive approach to identifying and pursuing new business opportunities. KEY ACHIEVEMENTS:  Successfully negotiated annual contracts with major bookshops and supermarkets, significantly increasing the client base and sales volume at Worldlink Press Publishers.  Implemented effective promotional campaigns and advertising strategies as a Merchandiser at Uchumi Ngong Road, leading to increased product visibility and sales.  Achieved high retention rates and client satisfaction as a Group Scheme Advisor at Old Mutual Life Assurance Company by managing new business onboarding processes and following up on premium payments.  Enhanced customer experience and order processing efficiency as a Customer Care Representative at Beta Soft Research Ltd and an Online Freelance Worker at Remotask.com, handling a wide range of customer inquiries and complaints. EDUCATION 2013 To 2015 Accounting Technician Course (ATC), KCA University-Main Campus Thika Road- Certificate of Proficiency (COP) College of Insurance, Nairobi- Diploma in sales and Marketing, Komputa Technical Institute- Microsoft Office Specialist, Komputa Technical Institute- Kenya Certificate of Secondary Education (KCSE), Kiabiraa Secondary- Kenya Certificate of Primary Education (KCPE), Gesarara primary. WORK EXPERIENCE AND ACHIEVEMENTS JULY 2006-APRIL 2009; SALES AND MARKETING EXECUTIVE, WORLDLINK PRESS PUBLISHERS Department: Sales and Marketing. Responsibilities:  Led the sales process from prospecting to closing deals across B2B media publications, achieving a 25% increase in sales within one year.  Developed and maintained a robust sales pipeline through cold calling, emailing, and networking, resulting in a 30% increase in new client acquisitions.  Collaborated with marketing teams to create targeted advertising campaigns, enhancing client satisfaction and retention.  Identified potential clients and decision-makers within target industries.  Stayed informed about industry trends and competitive landscape to identify new business opportunities. ACHIEVEMENT. I successfully negotiated annual contracts with: a) Emporium Bookshop (Kisumu) b) Khetia supermarket(Bungoma and Kitale) c) Suneka best bookshop(Kisii) d) Bethany bookshop (Kericho) JULY 2009-FEB 2010; MERCHANDIZER, UCHUMI NGONG ROAD (SELLING IMPORTED SEATS AND LIGHTINGS) DUTIES AND RESPONSIBILITIES:  Maintaining inventory of products  Gathering information on market trends and customers’ reactions to products  Creating and organizing promotions and advertising campaigns  Analyzing sales data - reporting growth, expansion, and change in markets  Build, sustain, and enhance rapport with store personnel and clients. 2010 NOV TO DEC 2012; Group Scheme Advisor Old Mutual Life Assurance Company Responsibilities  Creating and analyzing new markets for the firm.  Increasing sales volume by employing various sales strategies.  New business on boarding process in line with laid processes  Retentions; Managing renewal to ensure high retentions.  Follow ups on premium payments in conjunction with the credit control teams  Preparing policy documents/renewal endorsements and ensuring scheme records are maintained.  Provide quality customer service to both internal and external clients. JUNE 2013 TO MAY 2018; CUSTOMER CARE REPRESENTATIVE AT BETA SOFT RESEARCH LTD Duties and Responsibilities:  Managed a high volume of inbound and outbound calls, emails, and live chats, providing timely assistance to customers with inquiries and complaints.  Achieved a customer satisfaction score of 95% by effectively resolving issues and maintaining a positive customer journey.  Developed a comprehensive understanding of company policies and procedures, proactively educating myself on updates to enhance service delivery.  Collaborated with cross-functional teams to address customer concerns and ensure a seamless experience.  Maintained strict adherence to call-handling KPIs, including average handle time and first-call resolution rates. JAN 2019 TO DEC 2023: ONLINE FREELANCE WORKER, REMOTASK.COM Roles  Provided customer support through various online platforms, addressing inquiries and resolving issues in a timely manner.  Utilized strong communication skills to engage with clients and ensure satisfaction with services rendered.  Demonstrated the ability to multitask effectively in a fast-paced environment, managing multiple projects while maintaining quality standards. SKILLS  B2B Sales  Client Relationship Management  Sales Strategy Development  CRM Proficiency (HubSpot, Pipedrive)  Excellent Communication and Negotiation Skills  Market Analysis and Competitive Research  Self-motivated with a proactive approach to sales and business development.  Strong organizational skills and attention to detail.  Telematics and IoT Product Knowledge.  Product Launch and Promotion REFEREES. 1. Edwine Onkundi Pastor Emmanuel Baptist Church Nairobi Tel: -. Edwin Mahiga Minister, ICOC Nairobi P.O. BOX-, Nairobi Tel: -. Shadrack Omurunga Glovo Kenya Nairobi. Tel: -