Samwel Omaya

With over 5 years of hands-on experience in sales, business development, and customer support, I have developed a strong, versatile skill set that spans B2B sales, client engagement, account management, and CRM optimization. My career has consistently focused on helping organizations grow through effective lead generation, strategic prospecting, and delivering outstanding customer service.

• Worldlink Press Publishers (Sales & Marketing Executive):
• I led full-cycle B2B sales efforts for media publications, prospecting, pitching, and closing deals, achieving a 25% sales increase in one year. I built and nurtured a sales pipeline through cold calling, email outreach, and networking, resulting in a 30% increase in new client acquisition. I also successfully negotiated long-term contracts with key distributors, including supermarkets and bookshops across Kenya.
• Old Mutual Life Assurance (Group Scheme Advisor):
• I managed group insurance onboarding processes, created and analyzed new markets, and led client retention initiatives through proactive premium follow-ups and policy servicing. My efforts directly contributed to high client satisfaction and portfolio growth.
• Uchumi Supermarket (Merchandiser):
• Here, I played a key role in increasing product visibility through promotional campaigns, competitive market analysis, and relationship-building with store managers and clients.

• Betasoft Research Ltd (Customer Care Representative):
• I handled a high volume of inbound and outbound calls, emails, and chats, achieving a 95% customer satisfaction score. I resolved inquiries and complaints efficiently while ensuring an excellent customer experience. I collaborated with internal teams to streamline processes and maintain service quality.
• Remotask.com (Online Freelance Worker):
• I provided virtual customer support and task-based services for clients, managing multiple projects in a fast-paced, online environment. My role required adaptability, attention to detail, and effective communication to meet deadlines and client expectations.

• Sales Strategy & Lead Generation: Skilled in identifying opportunities, qualifying prospects, and using data to drive strategic decisions.
• Client Relationship Management: Proven ability to build trust, nurture leads, and retain clients in both corporate and freelance settings.
• CRM Systems: Proficient in HubSpot, Pipedrive, and other CRM platforms to manage pipelines, automate outreach, and improve customer engagement.
• Market Research & Analysis: Experienced in analyzing trends and competitors to tailor marketing and sales strategies.
• Communication & Negotiation: Strong verbal and written communication skills; adept at negotiating deals and resolving conflicts.
• Self-Motivation & Independence: Demonstrated ability to work autonomously as a remote freelancer and independent contractor.
• Industry Knowledge: Exposure to Telematics, IoT products, insurance, publishing, and retail sectors.