Samuel Salvador Suazo Vanegas

Samuel Suazo Skills Virtual Assistant & Operations Support (EN/ES) | Email & Calendar | CRM | AR Follow-ups Maintenance coordination, Tenant relations, Vendor management, Lease renewals, Rent reminders/AR, Inspections & utilities, COIs/W-9s, Notices & documentation, AppFolio, Monday.com, SharePoint, Google Workspace (Gmail/Calendar/Sheets/Docs) Summary Bilingual EN/ES admin pro (~5 years) supporting US teams remotely. Comfortable owning inboxes and calendars, writing clear client emails, coordinating schedules/travel, updating CRMs, pulling simple reports, and keeping shared files/SOPs tidy. Strong phone presence, quick with new tools (Google Workspace, 365, PM/CRM apps), and steady across US hours Experience Manage Chicago Inc. Property Maintenance Coordinator (Virtual Admin Support) 2020 - 2025 Remote/Hybrid Managed shared inboxes and calendars; drafted replies, scheduled calls/inspections, logged updates in LeadSimple (CRM) and Sheets; sent rent/AR reminders and kept simple weekly status reports. Scheduled and coordinated inspections, vendor/tenant appointments, and internal meetings; kept calendars and confirmations up to date. Education Polytechnic University of Nicaragua Law Jan 2012 - Feb 2016 LL.B. (Bachelor of Law) Tools Google Workspace, Microsoft 365, Monday.com, Trello, AppFolio, Rent Manager, Yardi, Propertyware, LeadSimple, RealMLS, ShowMojo, Adobe, Loom Languages Drafted and edited tenant/owner communications (notices, reminders, updates); proofed for clarity and tone. Spanish Maintained organized digital files (Drive/SharePoint); updated spreadsheets and pulled simple status reports for the team. English Documented and refined mini-SOPs/checklists so routine tasks were consistent and easy to follow. Commercial Portfolio Support | 2025 Prepared contract packets from templates; routed e-signatures and filed final PDFs for quick retrieval. Sent building-wide and individual notices; coordinated with vendors/inspectors and confirmed completion. Built a simple Monday.com tracker to centralize signage details; updated shared sheets and basic how-to notes so others could self-serve. LegalSoft Solutions Legal Assistant 2023 Remote Managed EN/ES inbox + calendar, intake calls, and scheduled consultations across time zones. Prepared/proofed documents and maintained organized Drive files with strict confidentiality. Managed bilingual (EN/ES) intake; triaged calls/emails and scheduled consultations across time zones. Coordinated calendars and deadlines for attorneys; sent confirmations and follow-ups to keep matters on track. BPO Experience Customer Care Agent 2016 - 2020 Capital One (via Sitel) — Credit Card Support: inbound calls, explained statements/fees, resolved card issues, precise notes. Microsoft Xbox (via Concentrix) — Tech Support: troubleshot console/PC issues by phone/chat, handled billing questions, documented steps for hand-offs. Native Speaker C2 EFSET Certificate