Samuel Salvador Suazo Vanegas

I’m a bilingual Virtual Assistant (Spanish/English) with ~5 years supporting U.S.-based teams in admin and operations. My core strengths are clear communication, tidy records, and steady follow-through. In practice, that looks like: keeping shared inboxes under control, organizing calendars across time zones, updating trackers and files so the team can trust the data, and sending short, on-time updates so nothing slips.

Most recently, I supported property management operations, including answering emails and calls, scheduling inspections and vendor visits, logging notes, and progressing items through simple stages until they were fully closed. I also conducted light legal research, cleaned up spreadsheets, and maintained organized shared drives. Earlier in my career, I worked front-line support for U.S. brands (Capital One credit cards and Xbox Tech support through outsourcing companies, like Sitel and Concentrix), so I’m calm on the phone, good at listening, and comfortable guiding people step-by-step, even when they’re frustrated. I'm very comfortable de-escalating tense situations.

Tools I use daily: Google Workspace (Gmail, Calendar, Sheets, Docs), Zoom/Meet. I have basic CRM experience (HubSpot—logging emails, notes, and lookups), and I’m quick to learn new systems. I enjoy following reliable processes, short checklists, clear naming, and notes that help the team pick up where I left off, even if I'm off that day.

While working, I acknowledge fast, set expectations, do the work, and leave a clean trail (folders, filenames, dates, and a one line summary). If priorities change, I confirm what’s truly urgent, block time, and communicate early. If a task is new, I’ll read the SOP, try it, document the gaps, and improve it next round, occasionally would rely on slight guidance from the team.

Personally, I’m disciplined, I lift weights, and track my training in spreadsheets. That habit carries into my work: consistent, measurable, and improving a little each week. I’m based in Nicaragua, set up for remote work with very good computer and fast internet, and comfortable with U.S. business hours.

I’m excited to bring dependable admin support, friendly communication, and clean execution to a team that values ownership and continuous improvement.