Samuel N West

Sam West __________________________________________________________________________________ 2704 S. Salida St. Aurora, CO 80013 *Phone:- *E-mail:- SUMMARY: Experienced Medical Equipment Technician with management experience skilled at delivery, installation, maintenance, & repair of Mobility and Home Care Durable Medical Equipment. I have excellent Customer Service skills while paying close attention to details. Proficient & experienced at relating to patients & customers in a caring manner. SKILLS: • • • • • • • Service Department Management Home delivery, evaluation, and installation Remote Assessment Technician Warranty & Return Authorization expert Dependable, Consistent, and Accurate Inventory and parts management Joint Commission experienced – assisted in accreditation standards • • • Evaluation, Diagnosis, and repair of: • Lift chairs, Group 2 & 3 power wheelchairs, scooters, lifts/ramps, wheelchairs, walkers, hospital beds, patient room equipment & most home care medical equipment Adept at reading Illustrated Parts Breakdowns Accomplished at scheduling, writing repair estimates, and order building EDUCATION: Bachelor of Arts in History and a minor in Music, OKLAHOMA BAPTIST UNIVERSITY Shawnee, Ok. Graduation, May 2002 CERTIFICATES / ACCOMPLISHMENTS: • • • • • Pride Technical Institute – June 2009, Pride Silverstar Lifts Installation – June 2010 & June 2019 Golden Technologies Lift Chair & Mobility Sales & Technical Service Training – Feb. 2011 & April 2013 Sunrise Medical Power Technical Training – July 2017 Permobil Connect / My Permobil Training – July 2018 & April 2020 Numotion Development and Application: Spec Template, Remote Assessment & “See It” App [Hipaa Compliant], Customer Connect Program, and Service & Repair App [Mobile and PC]. JOB EXPERIENCE: • Numotion – Aurora, CO ❖ Service Technician Manager – April 2019 to April 2020 October 2015 – April 2020 • • • Manage staff to meet company goals including targets for service and repair revenue Manage Intake to completion times, accuracy, and efficiency Customer service Responsible for department inventory control, asset management, and fleet management • • • • • Mobility equipment service and repair including Complex Rehab Technology Remote Assessment In-Shop repairs Parts Ordering, receiving, scheduling, and verifying parts for repairs Maintained professional and caring relationships with patients, family members, and medical professionals • ❖ Service Technician / Remote Assessment Technician – October 2015 to April 2019 • USA Mobility / National Seating & Mobility - Denver, CO ❖ Service Technician / Service Manager • October 2014 - October 2015 Manage mobility equipment service and repair including Complex Rehab Technology. • • • • • • Scheduling service and repair In-Shop repairs Parts Ordering, receiving, scheduling, and finalizing repairs Ensuring all necessary funding rules are met Maintained professional and caring relationships with patients, family members, and medical professionals Jackson Medical Supply - Vacaville, CA ❖ Service Technician / Service Manager • • • • • • Oct. 2006 – Oct. 2007 Delivery, set-up, and pick-up of durable home medical equipment and supplies Maintenance and care of durable medical equipment and supplies Maintained professional and caring relationships with patients, family members, and medical professionals Sep. 2005 – Oct. 2006 Caresource LLC, - Tulsa, OK ❖ Delivery Technician • • • May 2008 – August 2008 Delivery, pick up, and sorting of all types of mail including US mail, UPS, and Inter-departmental Sort and process US mail using a Pitney Bowes DM 1000 Process United Parcel Service via UPS WorldShip Pickup and delivery of records boxes to Health and Social Services and other County locations Special projects for departments such as County Assessor mailings Furniture pickup and delivery Mobility Plus Inc. - Tulsa, OK ❖ Delivery Technician • • Manage medical equipment service and repair, rental fleet maintenance, parts and equipment inventory Delivery, set-up, and pick-up of durable home medical equipment and supplies Maintained professional and caring relationships with patients, family members, and medical professionals Solano County / Kelly Services - Fairfield, CA ❖ Mail Services Courier • • • • • • August 2008 – July 2014 Delivery, set-up, and pick-up of durable medical equipment and supplies for hospice patients Maintenance and care of durable medical equipment and supplies Maintained professional and caring relationships with patients, family members, and medical professionals REFERENCES: Wendy Jackson Owner - Jackson Medical Supply- Matthew Mosman Service Education Manager Numotion- Andy Steele Assistive Technology Professional- Tim Larsen Rehabilitation Technology Supplier / Service Technician- Gabriel Macias Remote Service Manager Numotion-