Samuel Ephraim

EPHRAIM SAMUEL --Lagos State, Nigeria Senior Cloud Technical Consultant | Azure & Microsoft 365 | Client-Facing Consultant (US-Remote) PROFESSIONAL SUMMARY Senior Cloud Technical Consultant with 7+ years of experience supporting enterprise and mid-market customers across Microsoft Azure and Microsoft 365 ecosystems. Strong background in client-facing technical engagements, incident escalation management, and cloud operations. Known for clear communication, structured troubleshooting, and the ability to represent organizations confidently in technical discussions with US-based customers. Proven remote contributor with consistent performance recognition. CORE SKILLS • • • • • • • • • Microsoft Azure (Identity, Security, Monitoring) Microsoft 365 (Exchange Online, Entra ID, SharePoint, Teams) Cloud Operations & Incident Management (Tier 1–3) Monitoring, Reliability & Service Health CI/CD & IaC Concepts (operational exposure) Kubernetes & Containers (support-level exposure) Linux/Unix Fundamentals Client-Facing Technical Consulting Stakeholder Communication & Documentation PROFESSIONAL EXPERIENCE Cloud Support Engineer (Microsoft) TeKnowledge (Tek Experts) | Jun 2024 – Present - Serve as a client-facing technical consultant supporting enterprise customers on Azure and Microsoft 365 workloads. - Lead technical deep-dive sessions to diagnose and resolve complex identity, security, and collaboration issues. - Manage incident escalations, monitor service health, and recommend remediation aligned with platform best practices. - Collaborate with senior engineers and product teams to deliver timely resolutions and maintain high customer satisfaction. IT Support Engineer / Data Analyst NNPC Limited | Oct 2017 – Jun 2024 - Provided enterprise IT support and systems analysis across multiple business units. - Produced analytical reports and dashboards to support operational and management decision-making. - Worked with stakeholders to improve data governance, system efficiency, and reporting accuracy. IT Support Engineer (Microsoft 365) De9mics Consults | Feb 2023 – Aug 2023 - Delivered advanced Microsoft 365 support across Exchange Online, Teams, SharePoint, OneDrive, and Azure AD. - Performed rootcause analysis and documented resolutions to improve service delivery and customer experience. Early Career Experience Data Analyst Intern – Spring Business World Ltd | 2015 – 2017 Web Developer / IT Consultant – Chef’s Palace | 2015 – 2016 IT Consultant – Fesadeb Communications Ltd | 2016 EDUCATION B.Sc. Computer Science Kebbi State University of Science and Technology CERTIFICATIONS & TRAINING • • • • Microsoft SC-200 (In View) Microsoft 365 Commercial – TekExperts IBM Cybersecurity Tools & Cyber Attacks – Coursera Google Technical Support Fundamentals – Coursera ADDITIONAL INFORMATION • • • Fully remote experience supporting US-based customers Excellent verbal and written communication (C1/C2 English) Comfortable working across US time zones