Samuel Ephraim

EPHRAIM SAMUEL Cloud Specialist || Data Analyst ||CyberSecurity Analyst --Lagos State, Nigeria SUMMARY As a Cloud Support Specialist driven by cloud security and data, I have extensive experience in Coud Technology, Applications and Support, Data Processing, and Analytics that spans various domains. My expertise lies in providing operational support for platforms like SharePoint & OneDrive, Exchange Online, Entra ID, Security & Compliance, and Teams, with a stronghold on MS Excel, Python for Data Analysis, and Power BI for Data/Systems Analysis and Data Visualization. My strengths include exceptional organizational and problem-solving abilities, multitasking proficiency, and the ability to work efficiently both independently and as part of a team while maintaining a strong work ethic. Employers have often commended my interpersonal skills and versatility, describing them as unparalleled. PROFESSIONAL EXPERIENCE Cloud Support Engineer (Microsoft) | TeKnowledge (Tek Experts) | June 2024 till date Technical Support: Provide Tier 1/Tier 2 support for cloud-based systems and services. Delivering high quality service to Microsoft Enterprise customers by diagnosing, troubleshooting, and resolving complex technical issues related to Microsoft 365 (SharePoint, Exchange, Teams, OneDrive for Business) and Azure cloud services helping to proactively prevent new issues. Collaboration and Communication: Collaborate with cross-functional teams, including other SE’s, TL’s, TA’s, SEE’s and other IT teams, to resolve issues and optimize performance. Document technical solutions, workflows, and processes for team knowledge sharing. Customer Interaction: Work closely with customers to understand and resolve their cloudrelated challenges. Provide guidance on best practices and recommendations for cloud service optimization. IT Support / Data Analyst | NNPC Limited | Oct 2017 – June 2024 Data Analysis & Reporting: Develop reports and analysis, process confidential information, interpret data using statistical techniques, and monitor performance for improvements. Strategic Collaboration: Work with management to prioritize business and information needs, identify data trends, and collaborate with stakeholders to improve processes and governance. System Optimization & Governance: Propose system modifications to optimize processes, identify and analyze data trends, and devise data governance strategies with stakeholders and management. IT Support Engineer (Microsoft 365) | De9mics Consults | Feb 2023 - August 2023 Master of M365 Support: Delivered advanced technical assistance for Microsoft 365 products like Exchange Online, Outlook, Teams, OneDrive, SharePoint, and Azure AD, ensuring smooth operation for customers and partners. Client Champion: Prioritized 100% positive feedback and client satisfaction by actively listening to understand their problems, conducting thorough research to identify solutions, and providing efficient troubleshooting support. Problem-Solving Pro: Actively sought out potential client issues and proactively implemented solutions, exceeding expectations, and earning positive feedback. Data Analyst – Intern | Spring Business World | Jun 2015 - Sept 2017 Financial & Process Optimization: Collaborated with managerial teams to develop organizational budget, monitorspending, and implement process improvements within data & analytics, ensuring fiscal responsibility and efficiency. Data-Driven Decision Making: Defined and monitored KPIs with team members to identify areas for improvement, proposing analysis and corrective actions, while gaining exposure to big data integration. Continuous Improvement: Proactively researched new and improved techniques to identify and implement solutions that benefit the organization, demonstrating a commitment to ongoing learning and innovation. IT Consultant Fesadeb Communications | Jan 2016 - July 2016 Designed and implemented e-registration system: Streamlined registration processes by developing a user- friendly, secure e-registration platform, enhancing accessibility and efficiency. Managed and maintained database: Ensured data integrity and accuracy through meticulous database management, including data entry, validation, and backups. Enhanced user experience: Continuously improved the e-registration system and database functionality based onuser feedback and data analysis, promoting user satisfaction and engagement. SKILLS Security Monitoring and Analysis Microsoft 365 Administration Data Analysis Customer Service/Support Teamwork Project Management Time Management Incident Detection Response Communication Creative Problem Solving CERTIFICATIONS/ TRANINGS • Microsoft SC-200 – QA Platform (in-view) • M365 Commercial – TekExperts • Microsoft 365 Beginner’s & Intermediate Masterclass - De9mics Consults • Data Week – Boolean • IBM Cybersecurity Tools & Cyber Attacks – Coursera • Technical Support Fundamentals – Coursera EDUCATION Kebbi State University of Science and Technology | B. Sc. Computer Science 2009 – 2013