SAMUEL EJIGA
Lagos, Nigeria
- –-https://www.linkedin.com/in/ejisam
PROFESSIONAL SUMMARY
With over 15 years of experience in Technical IT support, I have a diverse background in
computer repair, network support, virtual assistance, system administration, system
configurations, customer support, and file management. I have a proven track record of success
in ATM installation/configuration, revamping IT infrastructures, and commissioning 5 offices in
UBA. I am skilled in providing personalized customer service, handling inquiries, and delivering
technical solutions that ensure customer satisfaction. I have a remarkable ability to build strong
relationships and adapt to evolving customer needs, resulting in increased customer loyalty and
retention. I am experienced in providing training to end-users on newly deployed applications and
possible troubleshooting. I leverage effective communication and problem-solving skills to
enhance customer experience and drive company goals. I have proficiency in CRM tools, MS
Office, and administrative support functions, along with experience in virtual assistance. I am
committed to delivering excellence in technical and customer support, and I have made many
contributions that have positively impacted team dynamics.
SKILLS
Technical support
Customer support/Service
Remote Troubleshooting
TCP/IP
OS Support
Problem Resolution
Excellent interpersonal
File Management
CRM Tools (BeyondTrustBomgar, Asana, Zendesk,
Calendly, Hubspot, MS Teams,
Slack)
Router/Switch Installation
Network support/revamping
Virtual assistance
Lead Generation
Appointment Scheduling
Data entry
Calender/Time Management
Email/chat support
Inventory management
IT infrastructural management
MS office suite/Google suite
WORK HISTORY
12/2009 TO Current…… IT Technical Support Relationship Manager
United Bank for Africa Plc, UBA.
• Providing IT Technical/Remote assistance to staff and customers.
• Configure new workstations, routers, Switches, and desk phones.
• Computer Desktop/Laptop repairs
• Training end-users on hardware functionality and software applications.
• Resolving logged errors/Tickets per SLA.
• Consulting with IT managers and other departments as required.
• Monitoring hardware, software, and system performance metrics.
• Updating computer software (patches) as well as upgrading hardware and
systems.
• Maintaining databases and ensuring system security.
• Documenting processes and performing diagnostic tests with
documentation of organization Inventories.
•
Provide first-level technology support and escalate issues to Tier 2
and 3 support when necessary.
•
Keeping track of technological advancements and trends in IT support.
•
Advise staff on appropriate procedures for directing their IT-related
queries and recommendations.
Provide periodic reporting of IT Support operations.
•
04/2008 TO 12/2009….. ATM FIELD SERVICE ENGINEER
United Bank for Africa Plc, UBA.
• Supervision of ATM Kiosk IT infrastructures
• Report on regional ATM requests & Deployment
• Installation/updating of ATM Software
• 1st level support on ATM repairs/resolutions
• Training of ATM custodians
• Supervision of ATM relocation/deployment
• Prompt escalation of ATM challenges to management
EDUCATION
08/2010 TO 06/2013….. Bachelor of Science (Tech Edu).
08/2011 TO 07/2013….. Higher National Diploma (Civil Eng)
09/2005 TO 02/2007….. Ordinary Nationa Diploma (Civil Eng)
CERTIFICATES/TRAINING
Google
Operating Systems and You: Becoming a Power User
Technical Support Fundamentals
The bits and Bytes of Computer Networking
IT Infrastructural Management
Critical role of IT support in Healthcare
International Cybersecurity Institute (ICSI)
Certified Network Security Specialist
Great Learning Academy
Introduction CSS properties
Data Science Foundations
Front End Development – HTML
Python for Beginners
Python Fundamentals for Beginners
Web Scraping with Python
Hinckley Group (HP)
Server, Laptop, Printer & Desktop Repair and maintenance
People Cert
IT Infrastructure Library Foundation
