With over 15 years of experience in Technical IT support, I have a diverse background in computer repair, network support, virtual assistance, system administration, system configurations, customer support, and file management. I have a proven track record of success in ATM installation/configuration, revamping IT infrastructures, and commissioning 5 offices in UBA. I am skilled in providing personalized customer service, handling inquiries, and delivering technical solutions that ensure customer satisfaction. I have a remarkable ability to build strong relationships and adapt to evolving customer needs, resulting in increased customer loyalty and retention. I am experienced in providing training to end-users on newly deployed applications and possible troubleshooting. I leverage effective communication and problem-solving skills to enhance customer experience and drive company goals. I have proficiency in CRM tools, MS Office, and administrative support functions, along with experience in virtual assistance. I am committed to delivering excellence in technical and customer support, and I have made many contributions that have positively impacted team dynamics.