Samuel Efiong Okon

SAMUEL EFIONG OKON Customer Support Specialist | Call Centre Agent | English Tutor LinkedIn: linkedin.com/in/samuelefiong PROFESSIONAL SUMMARY Customer-focused professional with 18 years of progressive hospitality experience and proven remote work capability. Advanced through five distinct roles (Waiter → Restaurant Supervisor-100 seats → Marina Supervisor → Receptionist → Reservations Specialist), demonstrating consistent career growth and increasing responsibility. Skilled in multi-channel communication, CRM systems, team leadership, and staff training. C1 English certified (EF SET/CEFR) with current Super Tutor status on Preply platform. Successfully working remotely for US-based clients. PROFESSIONAL EXPERIENCE IBOM HOTEL & GOLF RESORT (Formerly Le Meridien Ibom Hotel) | Uyo, Nigeria Customer Service Professional | Multiple Progressive Roles | 2007 – 2025 Reservations Specialist (Final Role) • Managed 50+ daily bookings via phone/email; coordinated schedules, room assignments, special requests using property management systems • Generated reports, maintained guest records, responded to emails within 24 hours with high conversion rates Receptionist | Front Desk Operations • Served as first point of contact for international guests from diverse cultural backgrounds • Handled check-ins/check-outs, phone/face-to-face interactions simultaneously; adapted communication for clarity Marina Supervisor • Promoted to supervise Marina outlet operations following expatriate manager's departure • Managed waterfront dining/recreational operations, supervised staff, ensured quality standards and guest satisfaction Restaurant Supervisor | 100-Seat Capacity • Supervised dining operations, managed wait staff, coordinated reservations and table assignments during peak periods • Trained new staff on service protocols, handled guest complaints, maintained high satisfaction standards Waiter | Guest Services (Starting Role) • Delivered face-to-face service, built guest rapport, provided personalized recommendations PREPLY | Online English Tutor | Super Tutor Status | Remote | 2025 – Present • Deliver personalized English lessons to international clients; achieved Super Tutor recognition with high satisfaction; featured in Preply marketing campaigns CONSUMER OPPORTUNITY | Remote Call Center Agent | Florida-Based Platform | 2025 • Handled 30+ daily outbound/inbound sales calls; resolved concerns, applied persuasive communication to meet targets, managed CRM data entry ACQUAINT VOLUNTEER NETWORK | Networking Assistant | 2025 | 10+ hours community engagement EDUCATION Bachelor of Arts – History and International Studies | University of Uyo, Nigeria | 2009 – 2014 CERTIFICATIONS • • • • EF SET English Certificate (C1 Advanced) | June 2025 CEFR – International English Test (C1 Advanced) | January 2026 Cisco – Introduction to Cybersecurity | June 2025 Cisco – IT Customer Support Basics | August 2025 CORE COMPETENCIES Customer Service Excellence • Multi-Channel Communication (Phone/Email/Chat/Face-to-Face) • Team Leadership & Supervision • Staff Training & Development • Schedule Coordination • Appointment Setting • CRM & Property Management Systems • Email Management • Data Entry & Record Keeping • Problem Resolution • Cross-Functional Collaboration • High-Pressure Environment Management • Cultural Sensitivity • Remote Work Proficiency • Time Management TECHNICAL SKILLS Microsoft Office Suite • Google Workspace • CRM & Property Management Systems • Video Conferencing Platforms (Zoom, Skype) • Remote Communication Tools • Call Center Software LANGUAGES • • English – C1 Advanced (Fluent – Certified) French – Basic Conversational KEY ACHIEVEMENTS • • • • • • • 18-year tenure with five progressive roles demonstrating loyalty, adaptability, and increasing responsibility Promoted to Marina Supervisor after expatriate manager departure, demonstrating trust and capability Achieved Super Tutor status on Preply platform with high student satisfaction ratings Featured in Preply marketing campaigns alongside elite tutors, validating teaching excellence and communication skills Successfully transitioned to remote work with proven performance for US-based platforms Managed 50+ daily high-volume interactions across multiple channels while maintaining quality and accuracy Trained and mentored multiple team members across two supervisory roles, contributing to operational excellence PROFESSIONAL ATTRIBUTES • • • • • Strong work ethic with commitment to excellence and continuous improvement Excellent interpersonal skills with ability to build rapport across cultural backgrounds Adaptable and quick learner, successfully mastering new tools and systems Reliable and punctual with strong organizational and time management capabilities Solution-oriented mindset with ability to remain calm under pressure Contact information available upon request via Hubstaff Talent platform