Samuel Efiong Okon

I am a highly motivated and detail-oriented professional specializing in virtual assistance, customer support, and administrative services, with proven experience in both onsite and remote environments. My expertise spans data management, CRM handling, email and chat support, scheduling, and appointment setting, making me an ideal candidate for businesses seeking reliable and efficient remote support.

Currently, I work as a Reservation Agent, where I manage guest bookings, handle sensitive data, and deliver excellent customer service through emails, live chat, and phone calls. This role has sharpened my organizational skills, ability to multitask, and proficiency in CRM platforms such as Monday.com and Freshdesk, alongside tools like Google Workspace, Microsoft Office Suite, and collaboration platforms such as Slack and Discord. I am adept at streamlining workflows, responding promptly to client inquiries, and ensuring a seamless customer experience.

Beyond my professional role, I have experience in volunteer coordination and engagement through platforms like Acquaint, where I connected with people globally and enhanced cultural exchange and communication skills. This volunteer work strengthened my interpersonal abilities and commitment to teamwork, qualities that I bring into every remote collaboration.

Additionally, I have taught English and soft skills online, creating personalized lessons and guiding learners to achieve their communication goals. I also analyze trends and share insights through Jabolko Trade on YouTube, showcasing my ability to communicate effectively and provide value through clear explanations and problem-solving approaches.

I am continuously learning and expanding my technical skill set, currently pursuing Microsoft Azure Fundamentals (AZ-900) as part of my interest in cloud computing, DevOps, and cybersecurity. This forward-thinking approach ensures I stay competitive and bring a tech-savvy perspective to virtual support roles.

I am passionate about delivering high-quality results, improving processes, and exceeding client expectations. Whether it’s virtual assistant tasks, customer service, lead management, or appointment scheduling, I approach every project with professionalism and efficiency.

If you are looking for a dependable remote professional who combines administrative expertise, customer-focused service, and a growth mindset, I am ready to add value to your team. I am open to full-time, part-time, or project-based remote roles.

Core Skills: Virtual Assistance | Customer Support | CRM Management (Monday.com, Freshdesk) | Appointment Setting | Email & Chat Support | Administrative Support | Online Teaching | Data Entry | Scheduling