- Reply rate:
- -
- Availability:
- Full-time (40 hrs/wk)
- Location:
- Abuja, Fct, Nigeria
- Experience:
- 5 years
JOHN SHAGBAOR SAMU
Efab Estate, Lokogoma Abuja FCT
PROFESSIONAL SUMMARY
Results-driven Technical Support Specialist with experience supporting SaaS platforms,
troubleshooting technical issues, and delivering high-quality customer support. Skilled in diagnosing
system problems, managing client relationships, and improving user experience.
CORE SKILLS
SaaS Application Support | Technical Troubleshooting | Customer Support | Incident Management |
CRM Tools | Cloud Systems | System Monitoring | API Support | Documentation | Remote Support
Tools
PROFESSIONAL EXPERIENCE
Technical Support Specialist – Trybes Media Abuja (2023 – Present)
- Provided technical support for SaaS platforms
- Diagnosed and resolved software and user issues
- Managed support tickets and escalations
- Assisted with onboarding and training
- Collaborated with developers and documented solutions
IT Support / Technical Support Analyst – Adventech Abuja (2021 – 2022)
- Delivered first and second-line support
- Troubleshot hardware, software, and network issues
- Supported cloud systems and integrations
- Monitored performance and resolved incidents
IT Support Assistant – Tranter Company Lagos (2019 – 2020)
- Maintained IT infrastructure and supported users
- Installed and configured systems
- Resolved technical issues and escalated when needed
EDUCATION
B.Sc Computer Science – Benue State University (2013/2014)
CERTIFICATIONS
Fortinet Network | Microsoft Azure 900 (In Progress)
ADDITIONAL INFORMATION
Strong problem-solving skills | Excellent communication | Teamwork | Adaptability
REFERENCES
Available upon request
