Samu John

I provide technical support via email, chat, and ticketing systems

Troubleshoot issues related to but not limited to :

• APIs
• Integrations
• Data syncing
• Account configurations

Reproduce customer issues and identify root causes

Collaborate with engineering and product teams to resolve bugs

Write and maintain help center articles / documentation

Guide customers through product features and best practices

Monitor support queues and meet SLA (response & resolution times)

Escalate complex issues with clear documentation

I also demonstrate strong written communication (clear, concise, professional)

Ability to explain technical concepts in simple terms.

Problem-solving mindset

Empathy and patience with customers.